Guest Experience Team

Organisation: Brighton & Hove Albion FC
Salary: Dependant on skills and experience
Location: Brighton
Contract type: Fixed Term (Part time)
Closing date: 31 May 2025
Job Description: Role: Guest Experience Team
Hours: To be available to work the majority of home matchdays for the 2025/26 season.
Location: American Express Stadium, Brighton
Contract Type: Worker Agreement
Deadline Day: 31st May 2025

Start date: We are looking for you to start with us from August 2025 (pending completion of safer recruitment checks)

About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Play your part in enhancing member and guest experiences on matchdays!
As part of the Guest Experience team, you will be situated amongst our premium lounges and restaurants and will assist the 1901 club team in their matchday operations. You will provide a warm welcome to our members and guests upon arrival, assisting with their requests and inquiries, and proactively promote our offerings while representing our brand with enthusiasm and professionalism.
The successful candidates will work the majority of the home matchdays, so you will need to be flexible to be able to work evenings and weekends.

To find out more about this role, click here to read the job description.

About you
Are you a people person with a passion for delivering first-class experiences? We are looking for people who bring energy, warmth, and professionalism to every interaction.

You will be an excellent communicator, with the confidence to strike up conversations with guests, whether it’s a friendly hello or a meaningful chat. With a sharp eye for detail and a genuine sense of care, you will make sure everyone leaves with a smile – no matter the result!

Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

🔵 Treat People Well
⚪ Exceed Expectations
🔵 Aim High. Never Give Up
⚪ Act with Integrity
🔵 Make it Special

Our commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact teamtalent@brightonandhovealbion.com

Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
How to apply: To apply for this role, please follow the link to our careers page to make an application: https://www.brightonandhovealbion.com/pages/en/careers