Protocol Operations Manager

Organisation: Glasgow 2026
Salary: Competitive- Available on Request
Location: Glasgow
Contract type: Fixed Term (Full time)
Closing date: 16 July 2025
Interview date: 30 July 2025
Job Description: Help Us Shape the Future of the Commonwealth Games – Glasgow 2026!

The journey to Glasgow 2026 starts now – and we want YOU to be part of it! Get ready for a brilliant new era for the Commonwealth Games, blending world-class sport with a sustainable, future-focused vision.

In just under 400 days, Glasgow will transform into a global hub for sport and culture, welcoming 3,000 athletes from 74 nations, across 11 days of unforgettable action, fuelled by the city’s unstoppable energy and passion.

Glasgow 2026 is set to revolutionise the Games, with a bold, ‘Clyde Built’ experience that reflects the city’s resilience and innovation. This is more than just an event; it’s a movement – a celebration of unity, equality, and sporting excellence. A movement that will not only deliver a world-class sporting experience but will also create a lasting legacy, maximising social and economic benefits for the city and the Commonwealth. Don’t miss your chance to be part of something historic!

If you have a passion for sport and a drive for excellence and want to be part of creating something truly special, then Glasgow 2026 wants you.

The Role

We have a unique opportunity for a Protocol Operations Manager to join the Glasgow 2026 team and play a vital role in the readiness and delivery of the Games.

Working closely with the Senior Manager, Protocol and Stakeholder Relations, you will support the development and delivery of the Organising Committee’s Protocol function in partnership with Commonwealth Sport. You will lead the operational planning and execution of all protocol services, including VIP and dignitary management, official engagements, medal ceremonies, and ceremonial elements at the Opening and Closing Ceremonies.

Your work will help ensure the highest standards of professionalism and care are applied to every interaction with Commonwealth Sport members, Presidents and Secretaries General of Commonwealth Games Associations, International Federations, dignitaries, and other senior stakeholders before, during, and after the Games.

Job Summary:

In this role, you will deliver the operational planning for the Protocol programme, including accreditation processes, arrivals and departures, seating and hosting arrangements, hospitality, and engagement activities for dignitaries and VIPs.

You will manage the coordination of medal presenters with Commonwealth Sport and establish strong working relationships with internal and external stakeholders to ensure joined-up planning across all protocol touchpoints and support the design and delivery of ceremonial experiences for dignitaries at the Opening and Closing Ceremonies and oversee flag and national anthem protocols. In addition, you will help manage daily diplomatic and protocol issues, providing guidance and solutions to other functions as required.

Lead on the development of the Protocol Volunteer Management Plan and training materials and support the planning and delivery of the Games Family Services Centre within the Games Family Hotel. During Games time, you will manage the Protocol Operations Centre, acting as the primary contact for issue resolution and coordination with other functional areas to ensure a seamless and memorable experience for senior stakeholders.

Key Skills and Experience:

To succeed in this role, you will bring high-level organisational skills and experience managing complex, demanding projects.

You will have strong analytical and problem-solving skills, combined with excellent communication, interpersonal, and negotiation abilities that enable you to influence and build trusted relationships.

Ability to demonstrate a sound knowledge of protocol, especially within the UK and Commonwealth context, and experience delivering dignitary, VIP, or hospitality programmes at major events.

Experience training or managing a volunteer or permanent workforce is important, along with a proven track record of working effectively with government and diplomatic organisations.

Why Glasgow 2026?

Joining the Glasgow 2026 team means being part of something extraordinary. As we embark on this exciting journey, we’re not just planning an event – we’re creating a new legacy for Glasgow and the Commonwealth. This is an opportunity to shape the future of major sporting events, bringing the world together for 11 days of unforgettable competition and culture.

We’re looking for well-organised, passionate, and driven people who are excited to roll up their sleeves and be part of an inclusive, forward-thinking, and sustainable Games. This is your chance to help set the new standard for global events while contributing to the city’s rich sporting legacy.
How to apply: If you’re ready to be part of something historic, we want to hear from you! For more information about the role and a detailed job description, visit glasow2026.com To apply, send your CV along with a 250-word summary (or video/voice note) of why you want to be part of our team to recruitment@glasgow2026.com. At Glasgow 2026, we are committed to creating a diverse and inclusive workforce. We welcome applications from all backgrounds and are proud to be a Disability Confident Committed employer. If you need assistance with your application, our Recruitment Team is here to support you with any reasonable adjustments. Please note that candidates must have the legal right to work in the UK, which we request is confirmed as part of the application process. This is a mandatory requirement for consideration of the role.