Steward Manager Organisation Tottenham Hotspur Football Salary Competitive Location London Contract type Permanent (Full time) Closing date 20 June 2025 Job Description Who We AreFounded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.We’re at our brightest when we’re all together. Our Club, our teams, our community.There is only one Hotspur. Tottenham Hotspur.The RoleThe Club is seeking to appoint a Steward Manager to work within the Stadium Operations Team. The position will work as part of the existing stewarding operations team, providing support to the event day Safety Team whenever necessary as well as preparing resources for other regular events. The steward coordinator will contribute to the monthly audits of procedures and practices to support our desire to provide nothing less than a world class customer experience within a safe, structured, auditable environment.The role demands excellent communication skills and an absolute commitment to offer the very best in-service standards and operational presentation.The Club is searching for a role model who will lead by example and demonstrate personal qualities that will increase levels of service across all levels of our developing front of house operation.Job PurposeThis is a key role within our safety management team working alongside the Senior Event Safety Manager and directly reporting to the Safety Officer team, you will be part of the team responsible for the planning, preparation and delivery of the stewarding operation in advance of all events held at the stadium.In addition, you will be required to contribute to the delivery of stewarding operations across a variety of major events held at the Tottenham Stadium and wider campus to include but not limited to football matches, NFL, rugby and concerts etc.Non-Event DayTo work within a wider Steward Management team to support the planning, contribute to the administration and auditing our match day stewarding operation for both events held at the Tottenham Stadium and to a lesser extent our first team away fixtures.Daily use of the Club’s software system to plan and administer the event day stewarding operation. The systems provide the administrative backbone to our matchday planning and is the software package that is used to record all of the stewards’ information, event deployment and payroll details. Working within the steward operations team you will be expected to support a range of processes which contribute to the success of the event day operational delivery.A key function of the role is recruitment of stewards.Support the recruitment process for the recruitment of newly appointed stewardsSupport the administration of all necessary documentation for newly appointed stewardsContribute to the on boarding communication of newly appointed stewardsYou will be required to work with our partner agencies and develop excellent working relations with allEvent DaySupport the management of the stewards’ booking-in area to ensure it is prepared correctly, maintained throughout the event and provides all the facilities required by our partner agencies and stewards to efficiently and effectively undertake their operationOn rotation Lead the delivery of the steward workforce by eventWelcome and check-in all of Club’s directly employed stewards ensuring work times are audited, approved and recordedEnsure that all stewards are correctly dressed for their shiftCollate the Audit documentation on steward performance, welfare, uniforms and ethicsCollate the audit documentation for partner agency attendance and performance and review qualifications data in line with the agency agreements and payment scheduleOversee the arrival and departure of the partner agency workforceCollect and collate post-match day documentationPrepare post-match reports including incident reports and attendance statisticsAdditionalAssist with departmental recruitment, induction and training of stewards (#Spurs Way)Provide departmental administrative support for all steward related mattersRespond to day-to-day steward inquiriesWhere required support the partner agencies in their event day preparationUpload all match day documentation and supervisor information on to the match day IpadsPersonal AttributesA role model to others and encourages stewards to perform to the best of their abilityValues and respects others, builds relationships and collaboratesInnovative in the approach to the development of systems and processesA genuine team playerHas a flexible and responsive approach to work in a 365-event venueSkills and experienceConfident use of IT systemsExperienced on the Microsoft excelExperience in writing documentationExperienced in working within a similar environmentGood communication skillsThe Tottenham Hotspur WayIs to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.Our values that bind usDREAM THE IMPOSSIBLE – Impossible made possible when we think outside the boxDARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the worldDO IT OUR WAY – Win the right way, never at all costs.Our Responsibility to youSafeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation. How to apply https://ce0812li.webitrent.com/ce0812li_webrecruitment/wrd/run/etrec179gf.open?WVID=9447152BOp&LANG=USA&VACANCY_ID=9939365Qa3 Share X LinkedIn Email