Community Outreach Lead Coach

Organisation: City in the Community
Salary: 25,651.44
Location: Manchester
Contract type: Fixed Term (Full time)
Closing date: 14 July 2025
Interview date: 30 July 2025
Job Description: This role includes evening and weekend work.

Purpose

Established in 1986, City in the Community is Manchester City’s official charity. We support people across Manchester by empowering healthier lives through football. Our programmes place physical and mental wellbeing at their core, whilst also creating healthy futures and healthy communities.

The purpose of the Community Outreach Lead Coach is to lead high-quality delivery across City in the Community’s Outreach programmes, including but not limited to, Premier League Kicks, City Girls, One City Disability, and Walking Football. The Lead Coach will act as a frontline supervisor of delivery standards, ensuring sessions are safe, inclusive, and impactful for all participants, including those with disabilities or at risk of exclusion. They will support the monitoring and evaluation of programme outcomes, provide ongoing feedback to delivery staff, and build positive relationships with facility partners, coaches, and community stakeholders to ensure consistent, participant-focused experiences across all venues.

Accountabilities

Lead high-quality delivery and session development across a range of community outreach programmes, ensuring all sessions are safe, inclusive, responsive to participant needs, and underpinned by clear session plans and development frameworks.
Embed safeguarding and health and safety practices at delivery level, within every session, ensuring all staff, volunteers, and venues uphold their legal and moral responsibilities.
Oversee the participant experience on-site, creating welcoming, development-focused environments that support retention, progression, positive behaviour, and personal growth.
Support quality assurance across outreach programmes by conducting informal and formal delivery reviews using CITC's quality assurance templates, facilitating peer observation opportunities, sharing best practice, and flagging risks or inconsistencies that may affect session quality or participant outcomes.
Assist Officers with operational readiness across delivery sites, including onboarding new staff or volunteers, checking equipment and venue standards, supporting delivery logistics, and providing coaching cover where required.
Supervise and mentor delivery coaches and volunteers during delivery, offering regular informal feedback, identifying development needs, and supporting progression in line with CITC’s delivery expectations and safeguarding principles.
Support the design, facilitation, and evaluation of inclusive workshops, structured activities, and progression pathways for participants, ensuring all individuals can engage in meaningful development opportunities tailored to their needs.
Contribute to monitoring, evaluation, and reporting by maintaining accurate session records, behaviour logs, reflections, and feedback; leading on the design, distribution, collection, and analysis of participant surveys; and ensuring all monitoring data is entered accurately and within agreed reporting timelines.
Promote participant voice and feedback systematically through structured methods such as surveys, focus groups, and informal feedback, ensuring sessions remain engaging, inclusive, and relevant to the evolving needs and interests of the local community.
Build and maintain relationships with facility partners and community stakeholders, promoting CITC’s values, supporting positive local partnerships, ensuring high-quality operational delivery, and identifying local needs that can inform session and programme development.
Ensuring that CITC’s Safeguarding policy and procedures are embedded to the highest standard across the team. Work to ensure that safeguarding practices and principles are adhered to, ensuring our legal and moral obligations towards the framework.
Ensuring that all CITC and CFG policies and procedures are adhered to, in order to maintain a high-quality provision.

Knowledge, Skills and Experience

Essential

Experience of delivering high-quality, inclusive community coaching sessions
Experience of working with schools, community organisations, and facility partners
Minimum Level 2 Coaching Certificate in football, youth work or related discipline
Experience working within a brand environment, representing an organisation professionally
Strong understanding of safeguarding and child protection policies
Understanding of sport development pathways and progression opportunities
Understanding of City in the Community’s projects and values
Excellent verbal and written communication skills
Proficient in Microsoft Office and basic reporting systems
Ability to work collaboratively in an inclusive team environment
Creative, proactive, and passionate about continuous improvement
Resilient and adaptable to change
Ability to reflect on data and feedback to support session improvement
GCSEs in English, Maths, and Science (or equivalent)
Full, clean UK driving licence and ability to travel across multiple sites.

Desirable

Degree-level education in sport development, education, youth work, or related field
Knowledge and experience of youth work theory and practice
Confident presentation skills for internal and external audiences
Experience in supporting or supervising staff
Previous supervisory experience contributing to team development or delivery improvement
Current safeguarding and emergency first aid qualifications (or willingness to complete)
Specific knowledge of youth, girls’, or disability engagement programmes
How to apply: Please apply directly through this link https://careers.cityfootballgroup.com/job/Manchester-Community-Outreach-Lead-Coach/1216262301/