Player Care and Engagement Manager

Organisation: The Premier League
Salary: Competitive
Location: Home Based with frequent travel required to Clubs
Contract type: Permanent (Full time)
Closing date: 14 May 2025
Job Description: Contract type: Permanent, full time
Reports to: Senior Player Care and Engagement Manager
Location: Home Based

Overview
The Premier League’s Player Care and Engagement Team is looking for a Player Care and Engagement Manager to assist with the broad range of support services offered to current First Team and ex-Premier League players. The right candidate will have excellent interpersonal and communication skills as well as a strong background in the football industry with experience of supporting with players at the highest level of English Football.
The Player Care and Engagement Manager will work closely with other members of the Football Operations Department, and wider business to provide a best-in-class service to the players and Clubs. They will also liaise with stakeholders such as the PFA to ensure all current and former First Team Premier League players receive the best possible support that will equip and prepare them for life both on and off the pitch.

Who we are
The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries.
We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues.

The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

The role
• Engagement with Premier League Club Player Care Staff to support their work, including onsite meetings, annual Player Care Staff Conference, etc
• Engagement with key external stakeholders eg PFA, FA, EFL, LFE, LMA, etc
• Engagement and collaboration with key internal stakeholders, including our Legal, Policy, Communications and Commercial departments, as well as key colleagues within the wider Football Department
• Supporting the roll-out and development of new initiatives and projects, including courses and resources for club staff
• Planning and delivery of significant celebratory Premier League Awards, eg Milestone awards and Homegrown Debut Balls
• Managing the content and coordination of the Player App as well as developing other digital communication channels
• Assisting the Football Operations department as required, particularly at key points eg pre-season preparation.

Requirements for the role
• Experience which has brought an understanding of Premier League football and the challenges of life in the professional game at the highest level.
• Past experience within an elite sporting environment, whether that be in a playing or staff role.
• Understanding of the function and impact of a Player Care team, ideally with demonstratable experience.
• Excellent communication skills, both written and oral
• High level of emotional intelligence and interpersonal skills
• Excellent operational and project management skills
• Excellent IT skills and knowledge of social media platforms
• Enhanced DBS
• Knowledge and understanding of safeguarding considerations in elite level sport.
• Mental Health First Aid training and a good understanding of the specific mental health challenges associated with elite sport (preferred)
How to apply: Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm. For further information, please see our Safeguarding Policy and Safer Recruitment Guidance. To apply please visit our careers page and apply with your CV and a cover letter. The closing date for applications is Wednesday 14 May 2025. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact recruitment@premierleague.com