Hospitality & Protocol Coordinator - 12M FTC

Organisation: The Football Association
Salary: Competitive
Location: Wembley Stadium
Contract type: Permanent (Full time)
Closing date: 12 May 2026
Job Description: A game For All...

The FA are excited to be searching for a Hospitality & Protocol Coordinator to join us on a 12-month fixed-term contract. The successful candidate will support The FA's Hospitality and Protocol team in an effective operational delivery for all FA events and provide administrative and operational support.

What will you be doing?

Provide administrative and operational support for all FA events, ensuring areas achieve the required standard as and when required.
Issue invitations, maintain guest lists and coordinate event day operations, including ticketing, staffing and parking.
Order gifts and event day collateral, monitor and maintain inventory.
Oversee the preparation of all event‑day materials, including close liaison with the FA Events team to ensure everything is managed effectively.
Lead hospitality planning for U21 fixtures on the road.
Lead planning for partner hospitality (FA Lounge and FA Club areas) for FA games played at Wembley, and on the road.
Raise invoice requests, purchase orders, and liaise with suppliers and contractors regarding invoicing.
Arrange meetings and take minutes/notes when appropriate for all FA hospitality meetings and distribute accordingly.
Undertake administrative duties as directed by the manager or nominee.
To assist with any ad-hoc projects when necessary.
Executes additional tasks as required to meet the FA's changing priorities.
Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:
Administration and coordination experience.
Proficient in Microsoft Office.
Experience working in hospitality or a client-facing role.
Professional and discreet.
Highly detail‑oriented with strong accuracy skills.
Strong capability to prioritise and balance work across a range of games simultaneously.

Beneficial to have:
Understanding of Proactis.
Experience of working in sports events.
Experience of working with VIPs.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
Free, nutritious lunches at Wembley Stadium and St. George's Park.
Free private medical cover.
A contributory pension scheme.
An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
How to apply: https://careers.thefa.com/jobs/vacancy/hospitality--protocol-coordinator---12m-ftc-wnsl1086-wembley-stadium/3056/description/