Stadium Tour Guide

Organisation: Millwall Football Club
Salary: £50.00 per tour
Location: The Den, John Berylson Way, London, SE16 3LN
Contract type
Closing date: 18 July 2025
Job Description: Salary: £50.00 per tour

Location: The Den, John Berylson Way, London, SE16 3LN

Hours of work: Matchdays and some midweek days (varies over the season)

About us:

Established in 1885, Millwall Football Club is one of the most famous football clubs in England. Currently competing in the EFL Championship, they play their home games at The Den, which is based in South Bermondsey, and has been the home of the Club since 1994.

The club is rich in history, and we are looking for individuals to lead visitors on a tour of The Den and deliver insightful commentary on the stadium, its construction, uses and the clubs' history and heritage.

Role Overview:

Your role will be to host and guide a small audience, delivering a first-class experience showcasing the club’s stadium and history. A successful candidate should understand the history and culture surrounding Millwall Football Club and have a passion for football.

As part of your role, you will not only be an ambassador for the club, but you will also be welcoming visitors and fans from around the world to The Den and provide them with a unique and unforgettable experience.

Candidates will be able to absorb, understand and apply large amounts of complex information and have the ability to relay such knowledge confidently to a wide age range of supporters and overseas visitors whilst controlling and managing groups of people.

The main responsibilities will be to guide visitors around the stadium at the same time as delivering a fun and informative tour which offers commentary, interesting facts and information about Millwall past and present at the same time as utilising a pre-set script.

A good memory for facts and figures is a must for the successful candidate and as well as having an outstanding knowledge about the club and its history, you will have good communicational skills, be confident and be able to hold a good rapport with visitors.

If you excel in customer service, are a natural communicator, good at public speaking and are interested in football and passionate about the city and Millwall, then this could be the ideal job for you.

The appointed Stadium Tour Guides will need to be available for our home games and also some midweek tour dates.

Key Responsibilities:

The role includes, but is not limited to:

· Greet guests upon arrival

· Engage with guests as a group but also 1 to 1

· Delivering a full stadium tour under a strict time frame

· Adapt your delivery and storytelling to different groups e.g., private or junior tours

Essential Requirements / Qualifications:

· Understanding of the club’s history, culture and stadium

· Experience in a customer facing role

· Time management skills

· Good communicational skills

· Confident public speaker, with the ability to engage diverse audiences including families, schools and international visitors

· Willingness to work weekends and some school holidays



To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s.

Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk

Application Form Link: www.millwallfc.co.uk/club-information/work-for-the-lions/application-form

All applications need to be sent to recruit@millwallfc.co.uk

Due to the quantity of applicants expected, only those short-listed will be notified.



Closing date for applications: Friday 18th July 2025



This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any other duties as may be reasonably requested.

Millwall Football Club are fully committed to equality, diversity, inclusion and anti-discrimination. We will work to address areas of under-representation and disadvantage in all aspects of our operations, activities and services. In practice, this means that we will respect the needs of each and every individual regardless of their differences; and to this end we will deliver our operations, activities and services in such a way so as to ensure that that no one is excluded.

‘Millwall FC is committed to safeguarding children and adults at risk. The successful candidate may be required to undertake a Disclosure and Barring Service (DBS) check through The FA DBS process. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information given.'



Safeguarding Policy Statement

Because of the nature of the work undertaken by The Millwall Football and Athletic Company (1985) Limited (MFC), it is required by law to have in place robust safeguarding policies and procedures to ensure the protection of children, young people and adults at risk. To ensure that MFC meets that duty - and as part of a proactive, integrated and consistent approach to safeguarding - the organisation has developed a Safeguarding Handbook.



What is safeguarding?

Safeguarding is the action that is taken to promote the welfare of children, young people and adults at risk and protect them from harm. Safeguarding means protecting people from abuse, maltreatment, neglect, harm and/or exploitation. Through MFC setting up and following good safeguarding policies and procedures, it means that children, young people and adults at risk - that come into contact with our organisation - are protected from those that might pose a risk. All organisations that work with (or come into contact with) children, young people and adults at risk are required to have safeguarding policies and procedures to ensure that everyone - regardless of their age, gender, religion or ethnicity - can be protected from harm.



MFC’s Safeguarding Ethos

MFC will always seek to provide protection to any person that receives our services. To this end MFC will provide staff and volunteers with guidance on procedures they should adopt in the event that they suspect a person may be experiencing, or be at risk of, harm. MFC believes that a no one should ever experience abuse of any kind. MFC have a responsibility to promote the welfare of all children, young people and adults at risk to keep them safe. MFC are committed to work in a way that protects them. This Safeguarding Policy Statement applies to everyone that comes into contact with MFC - including as applicable - the Board of Directors & Executive Team, Senior Managers, Staff, Agency Staff, Contractors, Suppliers, Volunteers, Students on work experience, as well as anyone else working on behalf of MFC. This policy also applies to any other person that engages with the work of MFC and includes parents, carers, families and other visitors to MFC premises.



Safeguarding at MFC

MFC places the safeguarding of children, young people and adults at risk as its prime focus and has developed full safeguarding policies and procedures. To underpin the approach, MFC ensures all of its management team, staff members and volunteers have been fully trained in safeguarding to enable the organisation to live and breathe its approach. In developing MFC’s safeguarding policies and procedures, the organisation has adopted the following three-part safeguarding strategy which focuses on:



1.      Getting the right people involved with MFC

This is achieved through adherence to MFC’s Safer Recruitment Policies and Procedures.



2.      Creating a safe environment for children, young people & adults at risk

This is achieved by providing all required safeguarding training, support and best practice advice; and further guidance by the effective communication of MFC’s Codes of Conduct.



3.      Promoting clear systems to deal with any safeguarding concerns

This is achieved through implementation of all MFC’s policies and procedures relating to safeguarding.

A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding.
How to apply: How to Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s. Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk Application Form Link: www.millwallfc.co.uk/club-information/work-for-the-lions/application-form All applications need to be sent to recruit@millwallfc.co.uk Due to the quantity of applicants expected, only those short-listed will be notified. Closing date for applications: Friday 18th July 2025