Member Support Manager

Organisation: The Professional Golfers Association
Salary: Competetive
Location: Remote
Contract type: Permanent (Full time)
Closing date: 27 March 2026
Interview date: 31 March 2026
Job Description: The PGA is seeking an appropriately experienced individual to support PGA Members across all specialties and how they interact with the broader golf and business community.

Established in 1901, The PGA’s mission is to improve the personal and professional lives of its Members through its strategic principles of providing world class services, influencing through its Members and delivering exceptional prestige standards. We deliver industry and academic focused programmes for aspiring PGA Professionals and industry professionals and are proud collaborative partners with the University of Birmingham and the University of Highlands and Islands. The PGA’s unique programmes are the only education routes that lead to membership of the world’s oldest PGA.

About Our People and Our Culture:
Our values of being professional, respectful, supportive and acting with integrity are reflected in our people and are at the heart of all we do. Our tradition and heritage are important as we embrace new and engaging ways of working. The role will be remote based.

What We Offer:
Competitive salary; Up to 25+ days annual leave plus bank/public holidays and a holiday purchase scheme; Pension Scheme; After a qualifying period access to our Private Medical Insurance, Group Income Protection Scheme, Life Assurance and Company Sick Pay Schemes; 24/7 Employee Assistance Programme for your mental, financial and physical wellbeing; Allocation of a company car and free car parking at our offices; Access to tailored learning opportunities through our bespoke platform; and a discount scheme offering savings on shopping, leisure and dining.

The Role;
• Manage and oversee the function of Regional Committees as identified.
• Act as the single point of contact for specific Regional Chairs.
• Ensure committee meetings are well conducted. Work with the Regional Committees to deliver Benevolent Fund events and recognise those individuals who have contributed to charity through providing nominations for the Toby Sunderland award.
• Support Members through regular contact, guiding them towards services and mechanisms provided by the PGA.
• Manage Member welfare and support within a predetermined geographic territory focusing on the Member Services 6 delivery pillars.
• Provide PGA Members with a service that will impact on their day-to-day performance as a PGA Member in the business of golf.
• Facilitate Member engagement and communication that is cascaded or required to support the function of The PGA’s business - its strategy and or Regulatory compliance.
• Consult and liaise with PGA Members and facilities on a variety of issues.
• Advise PGA Members on how to improve business efficiency and utilise PGA initiatives.
• Identify and promote future career opportunities and advise Clubs with regard to the recruitment process.
• Promote the skills and abilities of the PGA Members as professionals in the golf industry:
 Through face-to-face meetings
 The promotion of written and online resources
• Highlight areas of current and future CPD requirement.
• Take a special interest in one (to be determined) of the specialties of Coach, Professional, Manager or Welfare and champion this group providing specific advice on strategy, services, support and training.

Role Requirements: Education/Qualifications/Key Competences/Personal Profile:
Computer literate: MS Word, Excel, PowerPoint, Outlook, Internet and Database; Experienced public speaker; Able to travel (Driving License required); Understands the basic principles of running a successful business; Understanding of The PGA’s constitution, regulations, structure and operational function; Understanding of the role of a PGA Professional, Coach and/or Manager; Experience of working with Golf Clubs and/or commercial business owners; Familiar with best practice requirements for running committee meetings; Qualified mental health first-aider; Experience in planning, monitoring, organising, prioritising work load; Results driven, business focused; Strong communication, feedback, networking and interpersonal skills; Flexible and adaptable approach; Demonstrates corporate awareness; Ability to act with compassion to support benevolent/welfare cases; Team player; Ability to develop good working relationships at all levels; Understands the structure and philosophy of a Membership Association; Highly motivated, proactive self-starter;
How to apply: How to Apply: 1. Request a job description from Jennifer.hewison@pga.org.uk the job description will provide you with further details about the role. 2. Send your CV with a cover letter that very clearly details how you meet the role requirements listed above and those within the job description to Jennifer.hewison@pga.org.uk Your covering letter is an important part of the application process and provides you with an opportunity to set yourself apart from other applicants. The closing date for applications is 12 noon, 27 March 2026 interview date to be confirmed. If you need any adjustments or additional support with your application, please let us know. Previous applicants need not apply.