Senior Workforce Coordinator

Organisation: The Football Association
Salary: Competitive
Location: Staffordshire
Contract type: Permanent (Full time)
Closing date: 4 August 2026
Job Description: Set the bar for greatness...

The FA are seeking an experienced and people-focused professional to oversee compliance, recruitment, onboarding and deployment processes for our casual workforce. Leading a team of coordinators, you will ensure the effective licensing and deployment of coach developers, maintaining the highest standards of compliance while meeting seasonal workforce demands. Working collaboratively across the organisation, you will drive inclusive recruitment practices that attract diverse talent reflective of the football community, while creating a positive and seamless experience throughout the employee lifecycle. With a strong focus on operational excellence, engagement and continuous improvement, you will play a key role in building and supporting a high-performing workforce.

What will you be doing?

Ownership of the workforce deployment strategy, ensuring strategic, effective and innovative deployment of the casual workforce across multiple disciplines and delivery modes.
Oversee and enhance the data management of the coach developer workforce.
Lead a team of 2 who ensure the retention of licenses for coach developers, collating evidence and effectively reporting on the licensing status of individuals and delivery teams.
Ensure coach developers are compliant with all requirements of the role before deployment.
Lead the planning and recruitment of the workforce throughout the season, ensuring the volume and quality of the delivery workforce is a high standard, whilst meeting demand.
Collaborate effectively with colleagues across the department to ensure we have a highly effective workforce capable of achieving our department purpose.
Identify risks related to workforce availability and event execution, implementing strategies to mitigate potential disruptions and ensure smooth operations.
Work closely with learning delivery regional leads to ensure the workforce is equipped to deliver.
Manage and coach team members effectively, enhancing individual and team capability to lead the FA Learning casual workforce effectively.
Accountable for connecting the workforce with decision-making in relation to special considerations and reasonable adjustment panels.
Lead the planning and delivery of workforce onboarding and offboarding throughout the season, effectively working across the department to utilise subject matter expertise.
Collaborate effectively with colleagues across the department to ensure we have a highly effective casual workforce capable of achieving our department's purpose.
Support specific EDI workforce-related activity as determined.
Executes additional tasks as required to meet the FA's changing priorities.
Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

Familiarity with adult learning theories and design principles, particularly as they relate to organising, recruiting and developing a casual workforce.
Knowledge of event logistics management, including venue coordination, scheduling, and resource allocation, with a focus on optimising the learner experience.
Proven experience in managing learning events across geographically dispersed regions, ensuring consistency and quality across various locations.
Demonstrated experience in supporting learning delivery across multiple formats (in-person, virtual, hybrid) and diverse disciplines, adapting to different learning needs and logistical challenges.
Successful track record in recruitment, including the coordination of recruitment windows and workforce management to ensure smooth and impactful learning delivery.
Effective relationship management skills, with the ability to build strong partnerships and influence stakeholders at all levels to drive alignment and achieve event objectives.
Proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and logistical planning.
Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and effectively to a range of stakeholders.
Strong organisational and project management skills, ensuring efficient coordination and execution of recruitment events and workforce management.

Beneficial to have:

Degree qualification in learning, education, sport, or a related field, providing a strong foundation in pedagogical principles and workforce recruitment management strategies.
Understanding of multi-modal learning delivery best practices, including in-person, virtual, and hybrid formats.
Understanding of the barriers and challenges historically underrepresented individuals experiencing getting into coach developer/tutor roles.
Experience in attracting and engaging individuals from underrepresented groups.
Background in managing workforce budgets, ensuring cost efficiency without compromising on quality and learner experience.
Experience with risk management in event planning, including contingency planning and problem-solving in dynamic learning environments.
Advanced proficiency in Microsoft Excel, including the ability to analyse complex data sets, create detailed reports, and manage event logistics.
Experience with project management tools (e.g., Asana, Trello, Microsoft Project) to organise, track, and deliver learning events on time and within scope.
Knowledge of virtual event platforms (e.g., Zoom, Microsoft Teams, WebEx) and how to effectively integrate these tools into learning delivery.
Experience with presentation software (e.g., PowerPoint, Prezi), creating visually engaging and informative presentations for stakeholders and learning events.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
Free, nutritious lunches at Wembley Stadium and St. George's Park.
Free private medical cover.
A contributory pension scheme.
An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
How to apply: https://careers.thefa.com/jobs/vacancy/senior-workforce-coordinator-nfcsgp0573-national-football-centre-st-georges-park/3170/description/

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Senior Workforce Coordinator