Digital Customer Service Administrator - 3M FTC

Organisation: The Football Association
Salary: Competitive
Location: Wembley Stadium
Contract type: Fixed Term (Full time)
Closing date: 4 May 2026
Job Description: The FA are excited to be searching for a Digital Customer Service Administrator to join our Grassroots division. Deliver excellent customer service to support the implementation of The FA's Grassroots Digital Products throughout the grassroots game.

What will you be doing?

Deliver excellent customer service for The FA's grassroots digital products, including The FA Player Registration System, The FA Matchday App, FA Full-Time & England Football's Book Football
Produce clear, concise & innovative guidance articles to be hosted on our “Grassroots Technology Knowledge Base”
Help to deliver online training sessions for grassroots volunteers using our digital products.
Executes additional tasks as required to meet the FA's changing priorities.
Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

Excellent IT skills utilising Office 365 and Microsoft Dynamics 365.
Strong administrative skills, especially in writing & constructing emails.
Excellent interpersonal skills, particularly when dealing with problems in a fast-paced working environment.
Strong administrative skills, especially in writing & constructing emails.

Beneficial to have:

Knowledge of email support tools (such as Freshdesk)
An understanding of The FA's Grassroots Technology offer.
Be totally committed to excellent customer service.

Important note to candidates

This role is advertised as a fixed-term contract, starting 13th July, for up to a period of 3-months.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
Free, nutritious lunches at Wembley Stadium and St. George's Park.
Free private medical cover.
A contributory pension scheme.
An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
How to apply: https://careers.thefa.com/jobs/vacancy/digital-customer-service-administrator---3m-ftc-wnsl1083-wembley-stadium/3047/description/