Games Services - Family and Friends Coordinator Organisation Invictus UK 2027 Ltd Salary From £30,000 per annum (depending on experience). Location Birmingham/ Hybrid Contract type Fixed Term (Full time) Closing date 17 July 2026 Interview date 24 July 2026 Job Description About Invictus UK 2027 Invictus UK 2027 is a charity and delivery organisation for Invictus Games Birmingham 2027, taking place in July 2027 at the National Exhibition Centre (NEC) and Sandwell Aquatics Centre. Founded by Prince Harry, The Duke of Sussex in 2014, the Invictus Games uses adaptive sport to support the recovery of Wounded, Injured, and Sick (WIS) service personnel and veterans.Birmingham 2027 will bring together 550 competitors from over 25 nations across 12 sports, including Archery, Athletics, Cycling, Esports, Indoor Rowing, Laser Run, Pickleball, Powerlifting, Sitting Volleyball, Swimming, Wheelchair Basketball, and Wheelchair Rugby.The Games are about more than competition. Success is measured in every step forward, every challenge faced, every barrier overcome. Every throw, stride, and lift is a victory.Our mission is to celebrate the unconquered spirit of WIS service personnel and veterans, deliver an outstanding Games, and create lasting social impact across Birmingham and the Midlands.Through our Impact Programme, we will create recovery opportunities for thousands of WIS and their families, while delivering long-term benefits for Birmingham and the West Midlands.Birmingham sits at the heart of this story, from life-saving care at Queen Elizabeth Hospital Birmingham to rehabilitation at the Defence and National Rehabilitation Centre and support at Fisher House, with many competitors returning to the place that supported them.Role SummarySitting within the Games Services delivery area, we are looking to appoint an experienced and people-orientated individual to support the delivery of the Family & Friends element of the 2027 Invictus Games. This unique role is an essential part of what makes the Invictus Games so impactful; ensuring that the family & friends of the competitors taking part have the most beneficial experience possible. Approximately 1500 family & friends, coming from 25 diverse nations, play a vital role in the rehabilitation journey of their competitors and ensuring they have a truly memorable and positive experience during the games is a key deliverable. The Family & Friends Coordinator will support all aspects of the planning and delivery of their Games Time programme which will include a wide range of off- and on-site activities and experiences designed to enhance their experience and enjoyment. Based in our Birmingham office you will work in close collaboration with the Family & Friends Lead, the Participating Nations Lead, Operations team and wider Invictus Games Birmingham 2027 team. Key Duties and Responsibilities• To help coordinate IG27’s involvement with the family and friends of all participating nations• To support the design and delivery of a programme of activities and experiences that will result in a positive Invictus experience for all 1500 family and friends • To help enable the arrival and departure of all nation’s family and friends• To assist in the planning of accommodation, catering, accreditation and wider operational areas in relation to family and friends, across all competition venues and hotel sites • To support the production of the Participating Nations and Family and Friends guides• To support the production of a Games Time programme of activity for all client groups within the Participating Nations• To help coordinate the team including volunteers at Games Time to deliver the programme• To assist with any other Operations owned workstreams as neededKey Relationships• To work with the F&F lead to deliver all aspects of the family and friends provision. • To develop and maintain excellent working relationships with each Nation’s family and friends lead and staff. • To develop a network of external stakeholders who will support the family and friends programme with a particular focus on West Midlands based attractions and activities.• To work with IG27 staff and wider partners to build and maintain support for the successful delivery of the family and friends programme.Person SpecificationExperience• Essential: Experience in a similar role, ideally in the Birmingham and West Midlands area• Essential: Proven track record of supporting the design and delivery of a similar people-focused programme• Essential: At least 3 years’ operational experience within major sporting events• Desirable: Previous experience of adaptive sport and eventsSkills• Essential: Excellent communication skills, both written and verbal, with the ability to deal effectively with people at all levels across a wide range of backgrounds and cultures• Desirable: Knowledge of Birmingham and the West Midlands from a leisure, activities and experiences perspective• Desirable: Additional language skills would be an advantage• Desirable: An appreciation of the culture, language and traditions of the Nations taking part• Essential: Excellent teamwork and collaborative workingThis is a full time, fixed term role to 21 July 2027. The salary for this position is starting from £30,000 per annum (depending on experience). This role shall be based at our Birmingham office and flexible, hybrid working arrangements are available with the Organisation. Employee Benefits include: - 30 days annual leave per annum plus public holidays - Flexible working arrangements - Wellbeing time How to apply For an informal discussion about the role please contact: tim.james@invictusgames2027.org To apply please send a CV and covering letter to recruitment@Invictusgames2027.org. Please clearly state in the covering letter how your background, skills and experience meet the criteria set out in the Job Description and Person Specification. Please refer to https://www.invictusgames2027.org/careers Closing date: 17th July 2026 (We reserve the right to close the listing early should we receive enough candidates before the closing date) Interview date: 24th July 2026 Equal Opportunities and Safeguarding Invictus Games 2027 is a proud equal opportunities employer and is also committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Staff to share this commitment. We value diversity and welcome applications from candidates from diverse backgrounds. Invictus Games 2027 is responsible for ensuring that no job applicant receives less favourable treatment on the grounds of age, gender, disability, ethnic origin, race, colour, parental or marital status, pregnancy, social or class background, nationality, religious belief, sexual preference or political belief. Share X LinkedIn Email