Disability Liaison Officer

Organisation: Huddersfield Town AFC
Salary: £16,200
Location: Accu Stadium, Huddersfield, West Yorkshire
Contract type: Permanent (Part time)
Closing date: 13 October 2025
Interview date: 20 October 2025
Job Description: Job Description

Post Title

Disability Liaison Officer.

Department/Location

Supporter Services, Accu Stadium.

Reports To

Supporter Services Manager.

Purpose of the Role

The Disability Liaison Officer is the Club’s representative with primary responsibility for managing and reporting disability matters and ensuring disabled supporters have the best experience possible of attending fixtures, both home and away, and when engaging with the Club on other matters.

The post holder will lead and manage ticketing requirements for disabled supporters including the provision of tickets for companions/personal assistants and will facilitate allocating accessible parking spaces and providing accessible drop-off area passes.

The post holder will manage Inclusion Room bookings and ensure the room is promoted and offered to a wide range of supporters with additional needs, with a focus on new supporters who require an inclusive space as their first experience of attending a match.

The post holder will also work with and assist the Supporter Services department in strengthening existing relationships between the Club and its disabled supporters and be a point of contact for disabled supporters’ ticketing and customer service enquiries, ensuring that access requirements are met as far as possible.

Functional Links

Internal: Ticket Office Staff
Head of Supporter Experience and the Supporter Services team
Head of Human Resources and EDI
Senior Leadership Team
Communications Team
Marketing Team
Group Ticket Sales Executive
Staff and managers throughout the organisation

External: Including but not limited to:

Stadium Staff
Huddersfield Town Disabled Supporters Club
Level Playing Field
DLOs at other Football Clubs
Key Performance Indicators

• Consistently high level of customer service to disabled supporters and their companions, as evidenced through feedback from individuals and/or via other means including ‘mystery shopper’ audits.

• Consistent compliance with the disability provisions of the Equality Act 2010.

• An effective booking system is in place for the Inclusion Room, ensuring the booking process is regularly communicated, the room is in use at every home fixture, and there is evidence of new guests using the space and that repeat bookings are minimal. Feedback from guests consistently reflects that they have had a positive experience.

Role Specific Responsibilities

Disability Liaison Officer

The post holder will be required to:

• Be the point of contact between Huddersfield Town AFC and its disabled supporters to ensure that their ticketing, accessibility, and customer service requirements are met.

• Assist disabled supporters with purchasing tickets, as may be required, whether online or in person, and including the provision of companion/personal assistant tickets.

• Ensure adequate provision and allocation of accessible parking spaces and provision of accessible drop-off area passes.

• Facilitate initiatives to improve the experience of disabled supporters including maintaining, developing, and promoting the ‘Terriers Together’ hidden disability wristband scheme and Accessibility Card at least at the start of each season and periodically throughout each season.

• Work with the Communications team to promote services that are available to supporters on match days and at other times, for example, induction hearing loops, ear defenders, stoma friendly provisions, sensory packs, Changing Places provision, and audio commentary headsets.

• Respond to customer enquiries, feedback, complaints and/or incidents concerning disability, and escalate to the Supporter Services Manager, Head of Supporter Experience, Head of Human Resources and EDI, and/or stadium management representatives where necessary and/or appropriate.

• Work with the Supporter Services department to ensure continuous dialogue between the Club and its fans, including attending the Disabled Supporters Club meetings and All Together Town fan feedback meetings as required.

• Update the Club’s Disability Access Guides ahead of each new season and at other times as may be required, ensuring these are available to both home and away supporters.
• Ensure information regarding accessible transport, signage, and wayfinding – to and from the stadium and across the stadium complex - is readily available to supporters, in different formats (audio, video, written etc.).

• Ensure the Club is compliant with the requirement to accommodate assistance dogs and that information is available to supporters ahead of their visit(s) to the stadium.

• Attend and contribute to meetings of the Equality and Safeguarding Working Group to ensure disability priorities are at the forefront of group members’ minds and that the corresponding aspects of the Terriers Together Strategy are being implemented.

• Research and recommend disability inclusion training solutions suitable for all staff and Match Day Stewards, to ensure disability knowledge and etiquette are regularly updated across the organisation.

• Research accessibility features and provisions at other stadia and ensure information is shared with travelling fans ahead of our away fixtures.

• Liaise with other Club DLOs and external organisations (such as Level Playing Field and other disability organisations) and encourage the sharing of good practice both internally and externally.

• Ensure the Level Playing Field disabled supporters survey is promoted via Club channels and that the findings of these surveys are shared with Club staff according to need, and that any follow up action is taken as required.

• Work with the Supporter Services team and the Head of Human Resources and EDI to support the Club’s aspirations to become a Dementia Friendly Club.

• Maintain a good understanding of disability legislation and the Club's duties in providing an accessible stadium and premises.

• Remain up to date with existing general equality legislation including the Equality Act 2010, accessible stadia guidance (e.g., AccessibAll, UEFA Access for All, and the UK Accessible Stadia), new legislation and best practice guidance.

• Support the implementation of access improvements to the Club's facilities and services as appropriate, and in accordance with any feedback or recommendations from Access Audits, supporters, or other stakeholders. Work with stadium staff and others as applicable to ensure recommendations from Access Audits are implemented.

• Manage the DLO email inbox and respond to messages and enquiries in a timely manner.

• Manage Inclusion Room bookings and ensure a fair booking process to enable as many supporters/guests as possible to use the facility each season, with a focus on attracting new guests.

• Set up the sensory equipment in the Inclusion Room on match days and meet and greet guests to ensure they are familiar with using the equipment and that their individual needs are met.

• Check other areas of the stadium on match days, for example, accessible toilets and accessible viewing platforms, for cleanliness and any other potential issues, taking action to resolve any identified concerns.

• Develop and implement a plan for the Inclusion Room to be used on non-match days, for example, by external partners and community groups in accordance with partnership agreements and/or any other arrangements (e.g., Huddersfield Town Foundation takeover games).

• Complete administrative processes relating to ticket fulfilment: sales, season cards, memberships, ticket exchanges, ordering, receiving, printing, and mailing.

• Work with the Ticket Office team to ensure the accessible ticketing window is staffed at all times during operating hours.

• Handle customer queries and execute them professionally and effectively.

• Lead on accessible travel arrangements for home and away games.

• Maintain up-to-date and accurate records of disabled supporters’ individual requirements for access and/or assistance.

• Contribute content for match day programmes and other marketing material.

This job description is not intended to be exhaustive, and the post holder will be required to undertake any other duties as required by the Supporter Services Manager, Head of Supporter Experience, and/or any other Senior Leader within the Club, commensurate with the level of the post.

Behaviour/Conduct

The post holder is required to:

· Be proactive with workload and interventions.

· Seek to continually develop their skills and knowledge.

· Adopt an organised and structured approach to fulfilling the duties and responsibilities of the role.

· Communicate appropriately at all levels.

· Be flexible to fit the development and growth of the organisation.

· Be flexible in hours of work.

· Be trustworthy and adhere to the Club’s Code of Conduct and Ethics.

• Adhere to protocol and respect confidentiality in all matters, also protecting any data relating to the area of work in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) 2018.

• Consistently demonstrate high standards of behaviour and appearance and encourage the same from others.

• Demonstrate a commitment to safeguarding and promoting the welfare of children and young people.

• Respect others and behave in an inclusive and non-discriminatory manner, taking account of all protected characteristics, as specified in the Equality Act 2010.

Additional Information

CSR and Sustainability:

All employees are required to understand and support the Company's commitment to corporate social responsibility and sustainability initiatives, and to incorporate sustainable practices into daily work activities, as far as reasonably practicable, including responsible resource use, waste reduction, and energy conservation.

The post holder must also consider environmental and social impacts when making business decisions within their scope of responsibility and participate in sustainability training and awareness programmes as required, also representing the Company’s values and commitment to responsible business practices when engaging with external stakeholders.

Safeguarding:

Huddersfield Town Association Football Club (HTAFC) Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The post holder will be required to undergo Safeguarding Training, to be agreed with the Senior Safeguarding Manager.

Equality, Diversity, and Inclusion:

Huddersfield Town AFC is a diverse environment in which we respect all characteristics under the Equality Act 2010; we want everyone to feel valued and included within the Club and to be able to achieve their full potential.

We have a zero-tolerance approach to any form of discrimination, and we are committed to the redress of any inequalities by taking positive action where appropriate. All employees are required to support and uphold this zero-tolerance approach and contribute to our ‘Terriers Together’ Equality, Diversity, and Inclusion Strategy.
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Huddersfield Town AFC Vacancy
Disability Liaison Officer

21 hours / three days per week, plus match days.
£16,200 per annum (based on a full-time equivalent salary of £27,000 per annum).
Permanent.

As part of the Club’s longstanding commitment to equality, diversity, and inclusion and our endeavours to facilitate an excellent match day experience for all supporters, we are currently recruiting to the role of Disability Liaison Officer. This is a key role in our structure, ensuring that disabled supporters and anyone with additional needs can enjoy coming to our stadium, and attend away fixtures, in the knowledge that every effort will be made to meet their needs.

This is a varied role in which you can truly make a difference to people’s lives and contribute towards making football accessible to all. You would be joining an established team in a diverse, friendly, and supportive Club. The successful candidate will lead on developing use of our ‘Terriers Together’ Inclusion Room on match days and non-match days, ensuring the room is promoted and offered to a wide range of supporters and/or groups with different needs, particularly supporters who may not have previously attended a match and require an inclusive space to make their first experience as enjoyable as possible.

The role also involves leading and managing ticketing and accessible parking requirements for disabled supporters, as well as working with the Supporter Services team to strengthen existing relationships between the Club and its fans.

An excellent communicator, ideally you will have good understanding of different disabilities and health conditions, and previous experience of providing support to meet individual needs.

Our preferred work pattern in this role is Monday, Wednesday, and Friday, 9:00am to 5:00pm each day, plus match days for which time in lieu would apply. However, we will consider other work patterns in accordance with candidates’ needs or individual circumstances.

Applicants are encouraged to review the job description and person specification before applying, as these contain full details of what the role entails, and the specific skills, experience, qualifications, and attributes we are looking for.

We receive a high volume of applications for our vacancies and as such, we encourage you to ensure that your application details how you feel you match our requirements. The volume of applications received prevents us from being able to provide feedback at short-listing stage.

To apply, please create an account in our online application portal and ensure you complete the associated questions in full, giving appropriate examples to support your statements as far as possible.

Please also highlight any factors that you would like us to consider, for example, if you have a disability or health condition that may require us to make reasonable adjustments in accordance with the Equality Act 2010.

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and we expect all staff and other stakeholders to share this commitment.
As this role is likely to involve the supervision of and work with children and young people or adults at risk, the successful candidate will require clearance to work in football and an Enhanced Criminal Records Check (CRC) through the Disclosure and Barring Service (DBS).

Applicants must disclose all previous convictions including spent convictions in accordance with the associated legislation; disclosure may be made via a separate letter to the Head of Human Resources and EDI. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provide that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot consider them. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

Equality and Inclusion

Huddersfield Town AFC strives to promote a diverse and inclusive community – a place where everyone can be themselves and in which everyone feels valued, included, and supported to achieve their full potential. We offer a range of family-friendly and inclusive employment arrangements, and we have a zero-tolerance approach to any form of discrimination. We have comprehensive employment benefits including a Flexible Working Policy and enhanced provisions in relation to maternity, paternity, and adoption leave and pay.

We are well known as a leader within the football industry for our inclusive practices. We hold the Advanced Award for the Premier League Equality, Diversity, and Inclusion Standard (PLEDIS) and the Gold Award for the EFL Equality Code of Practice. We are also a Disability Confident Leader, a Mindful Employer, and the only organisation to be accredited as both a Menopause Friendly and Menstruation Friendly Employer.

We welcome applications from candidates from all backgrounds, and we are particularly seeking to diversify our workforce in relation to gender, ethnicity, and disability. We are committed to the redress of any inequalities by taking positive action where appropriate.

As a Club, we describe our vision as ‘Everything Together’ and our associated values relate to the word ‘Everything’. If your values align with ours, we would love to hear from you.

Further information about the Company and working with us is available from the Careers section of our website:

https://careers.htafc.com/

To apply, please complete the application form in our portal. If you need any assistance and/or would prefer to apply in an alternative format, please contact us by email to jobs@htafc.com

Completed applications must be submitted by 9:00am on Monday 13th October 2025.

Interviews are likely to take place in late October 2025.
How to apply: Further information about the Company and working with us is available from the Careers section of our website: https://careers.htafc.com/ To apply, please complete the application form in our portal. If you need any assistance and/or would prefer to apply in an alternative format, please contact us by email to jobs@htafc.com Completed applications must be submitted by 9:00am on Monday 13th October 2025.