Ticket Office Assistant

Organisation: Huddersfield Town AFC
Salary: Up to £23,000
Location: Accu Stadium, Huddersfield
Contract type: Permanent (Full time)
Closing date: 15 September 2025
Interview date: 28 September 2025
Job Description: Job Description

Post Title
Ticket Office Assistant.

Department/Location
Ticket Office, Accu Stadium.

Reports to
Head of Ticketing.

Purpose of the Role
To work as a team member providing excellent service to all stakeholders, with the primary focus being the facilitation of ticket sales and associated tasks.

Functional Links
Internal: Ticket Office team.
Commercial teams.
Marketing and Communications team.
Supporter Services team.
Senior Leadership team.
Finance team.
Staff and managers throughout the organisation.

External: Supporters.
Ticketmaster.
Transport companies.
Suppliers.
Other football clubs.

Key Performance Indicators

• Outstanding customer service evidenced by customer feedback and Family Excellence reports.

• Signposting supporters to other services within the Club including the Retail store and the Inclusion Room as applicable.

• Ticket sales in line with forecast/budget.

Role Specific Responsibilities

The post holder is required to:

• Complete administrative processes relating to ticket fulfilment: sales, season cards, memberships, ticket exchanges, ordering, receiving, printing and mailing.

• Provide excellent customer service at the Ticket Office windows, by telephone, and via social media as applicable.
• Handle customer queries and execute them effectively.

• Handle and be accountable for cash.

• Liaise with third parties, e.g., other football clubs.

• Proactively engage in outbound telephone calls to supporters regarding tickets and other packages available, to support with revenue generation at every opportunity.

• Coordinate travel arrangements for home and away games, e.g., coaches, stewards on coaches, and car parking passes.

• Process specific supporter requirements, e.g., scoreboard messages.

• Maintain up-to-date and accurate records, e.g., maintaining databases.

• Contribute content for match day programmes and other marketing material.

• Contribute to departmental discussions regarding ideas for social media content.

• Support and contribute to new initiatives.

• Use technology, e.g., computerised systems, scanners etc.

• Replenish stock, office supplies, and uniform as may be required.

• Work collaboratively with colleagues and assist them whenever necessary and practical.

• Manage incoming and outgoing mail and parcels.

• Comply with the Club’s policies and procedures, and the Football League standards.

This job description is not intended to be exhaustive, and the post holder is also required to undertake any other duties as may reasonably be required by the Head of Ticketing, and/or any other Senior Leader within the Club.

Behaviour/Conduct

The post holder is required to:

• Be proactive with workload and interventions.

• Seek to continually develop their skills and knowledge.

• Adopt an organised and structured approach to fulfilling the duties and responsibilities of the role.
• Communicate appropriately at all levels.
Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

The post holder will also be required to undergo Safeguarding Training, to be agreed with the Senior Safeguarding Manager.

Equality, Diversity, and Inclusion:

Huddersfield Town AFC is a diverse environment in which we respect all characteristics under the Equality Act 2010; we want everyone to feel valued and included within the Club and to be able to achieve their full potential.

We have a zero-tolerance approach to any form of discrimination, and we are committed to the redress of any inequalities by taking positive action where appropriate. All employees are required to support and uphold this zero-tolerance approach and contribute to our ‘Terriers Together’ Equality, Diversity, and Inclusion Strategy.
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Huddersfield Town AFC Vacancy
Ticket Office Assistant

Up to £23,000 per annum.
Full-time – 35+ hours per week including home match days and at other times as required.
Permanent.

As we start the 2025/26 season, we are pleased to advertise the opportunity to join our established Ticket Office team. As a Ticket Office Assistant, you will play an important part in helping our supporters to purchase season cards and match day tickets, whether in person or online, and delivering a first-class customer experience to them.

Reporting to the Head of Ticketing and the Ticket Office Supervisor, you will be required to process ticket sales through our ticketing system, also assisting with season card sales and the annual renewal process, as required. Successful applicants will be required to support in our Ticket Office throughout each week and on home match days; candidates must be prepared to work flexibly, covering evenings and weekends, to ensure a consistently smooth and effective ticketing service.

We are looking for candidates who appreciate the value and importance of outstanding customer service and who would like to be part of creating a friendly and special atmosphere for supporters. Previous experience in a similar role (for example, ticketing, retail, customer service) is essential, combined with excellent communication skills, a friendly and helpful approach to work, and the ability to work in a team. You must be confident to liaise with a diverse range of people in a consistently professional manner, also acting as a positive ambassador for Huddersfield Town AFC.

Applicants are encouraged to review the job description and person specification before applying, as these contain full details of what the role entails, and the specific skills, experience, qualifications, and attributes we are looking for.

We receive a high volume of applications for our vacancies and as such, we encourage you to ensure that your application details how you feel you match our requirements. The volume of applications received prevents us from being able to provide feedback at short-listing stage.

To apply, please create an account in our online application portal and ensure you complete the associated questions in full, giving examples to support your statements as far as possible.

Please also highlight any factors that you would like us to consider, for example, if you have a disability or health condition that may require us to make reasonable adjustments in accordance with the Equality Act 2010.

Safeguarding

Huddersfield Town AFC is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Applicants must disclose all previous convictions including spent convictions in accordance with the associated legislation. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provide that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot consider them.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

Equality and Inclusion

Huddersfield Town AFC strives to promote a diverse and inclusive community – a place where everyone can be themselves and in which everyone feels valued, included, and supported to achieve their full potential. We offer a range of family-friendly and inclusive employment arrangements, and we have a zero-tolerance approach to any form of discrimination.

We are committed to the redress of any inequalities by taking positive action where appropriate.

We are a Disability Confident Leader and welcome applications from disabled candidates. We are also seeking to diversify our workforce, particularly by gender and ethnicity.

As a Club, we describe our vision as ‘Everything Together’ and our associated values relate to the word ‘Everything’. If your values align with ours, we would love to hear from you.

Further information about the Company and working with us is available from the Careers section of our website:

https://careers.htafc.com/

To apply, please complete the application form in our portal. If you need any assistance and/or would prefer to apply in an alternative format, please contact us by email to jobs@htafc.com

Completed applications must be submitted by 9:00am on Monday 15th September 2025.

Interviews are likely to take place in late September 2025.

• Be flexible to fit the development and growth of the organisation.

• Be flexible in hours of work.

• Be trustworthy and adhere to the Club’s Code of Conduct and Ethics.

• Adhere to protocol and respect confidentiality in all matters, also protecting any data relating to the area of work in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) 2018.

• Consistently demonstrate high standards of behaviour and appearance and encourage the same from others.

• Demonstrate a commitment to safeguarding and promoting the welfare of children and young people.

• Respect others and behave in an inclusive and non-discriminatory manner, taking account of all protected characteristics, as specified in the Equality Act 2010.

Additional Information

CSR and Sustainability:

All employees are required to understand and support the Company's commitment to corporate social responsibility and sustainability initiatives, and to incorporate sustainable practices into daily work activities, as far as reasonably practicable, including responsible resource use, waste reduction, and energy conservation.

The post holder must also consider environmental and social impacts when making business decisions within their scope of responsibility and participate in sustainability training and awareness programmes as required, also representing the Company’s values and commitment to responsible business practices when engaging with external stakeholders.

Safeguarding:

Huddersfield Town Association Football Club (HTAFC) Ltd. is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.

Applicants must disclose all previous convictions including spent convictions in accordance with the associated legislation; this can be done via a private letter/disclosure to the Head of Human Resources and EDI. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provide that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot consider them.
How to apply: Further information about the Company and working with us is available from the Careers section of our website: https://careers.htafc.com/ To apply, please complete the application form in our portal. If you need any assistance and/or would prefer to apply in an alternative format, please contact us by email to jobs@htafc.com Completed applications must be submitted by 9:00am on Monday 15th September 2025.