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Casual Fan Support Assistant(s)

Everton Football Club
Organisation
Everton Football Club
Salary
£Competitive
Location
Bramley Moore Dock
Contract type
Fixed Term (Part time)
Closing date
21 May 2025
Job Description
Who are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.

During the course of a glittering history spanning three centuries, the Club has been shaped and guided by its aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough.

One of only three clubs to have been a founder member of both the Football League and Premier League, Everton has played more games in English football's topflight than any other club.

While rightly proud of our rich past, and Goodison Park, our home of more than 130 years, we are now setting our sights on an exciting future at a state-of-the-art new stadium opening in summer 2025, under our new ownership, The Freidkin Group.

In doing so, we remain committed to developing and supporting teams across our Men’s, Women’s and Academy set-ups that inspire and continue to compete at the highest level of the game.

About the opportunity: We are looking for a number of Casual Fan Support Assistants to be the face of Everton Football Club at our brand-new Everton Stadium, and be the first point of contact for fans and visitors, showcasing friendliness and professional from the outset.

As a Casual Fan Support Assistant you will be a part of the extended Fan Services team, supporting in the welcoming and assisting both home and away supporters on a matchday in and around the New Stadium and occasionally, as required, at alternative venues in the city as part of matchday engagement delivery and act as a brand ambassador for the Club, always thriving towards our motto – Nil Satis Nisi Optimum.

Other core responsibilities you will cover as part of this role include: 

Assisting home and away supporters with any access or turnstile issues they may have and providing them with key information for issue resolution.
Assist in improving the matchday experience by providing an effective ‘happy to help’ service before, during and after games.
Identify the specific nature of queries from supporters and take appropriate action to resolve these – doing so in a pro-active manner as appropriate.
To handle, or if necessary, escalate, complaints from supporters ensuring they are resolved when possible.
Who we are looking for: Our ideal candidate(s) will have a real passion for delivering exceptional customer service and have experience of dealing with customers face to face.

Our fans cover all different age ranges and travel far and wide to come and enjoy a matchday experience they won’t forget, it’s not essential but if you are able to speak more than one language and have previous experience of helping and supporting a diverse customer base, then we would love to hear from you!

This position is on a casual basis covering matchdays (and other events held) across the 2025/2026 season.

The closing date of this advert is Wednesday 21st May 2025.

We reserve the right to close this vacancy early should we receive a substantial amount of applications.

Everton Family Safer Recruitment Practices          

The Everton Family is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.              

As a requirement of our safer recruitment practices, this role will require a Basic DBS (Disclosure and Barring Service) check or evidence that you are subscribed to the DBS Update Service information of which can be found here         

This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.             
 
Equity & Inclusion      

Everton is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, those who identify as female and those from racially diverse communities. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email - careers@evertonfc.com

To support our pledge to diversify our organisation and through our commitment to the FA’s Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require.   
How to apply
Please apply direct via our Everton Careers Site by clicking the link below: https://evertonfc.wd3.myworkdayjobs.com/Everton-Careers/job/Bramley-Moore-Dock/Casual-Fan-Support-Assistant-s-_R2366
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