Support Services Executive

Organisation

Ealing Trailfinders Professional Rugby Management

Salary

To be discussed at interview

Location

West London

Contract type

Fixed Term (Full time)

Closing date

5 August 2026

Interview date

10 August 2026

Job Description

ABOUT US
Ealing Trailfinders is an ambitious and progressive, rugby union club based in West-London. The men’s side compete in Champ Rugby, and the Women play in the Premiership Women’s Rugby League.

THE ROLE
Support Services Executive is responsible for the day-to-day management of the club’s ticketing operation, Club shop, Supporter database and customer relationship management (CRM) system.
Working closely with the Marketing, Commercial and Community teams, the role will support ticket sales, maintain accurate supporter data and provide excellent customer service, helping to grow attendances, supporter engagement and commercial opportunities across Ealing Trailfinders Rugby Club.
As a club, our growth areas are local visibility, attendances, and the database.

DUTIES & RESPONSIBILITIES

Ticketing
● Manage the club’s ticketing platform for all home fixtures and events.
● Support season ticket sales, group bookings and hospitality ticketing.
● Monitor ticket sales and produce regular sales reports.
● Respond to ticketing enquiries and provide excellent customer service.

CRM & Supporter Database
● Maintain the club’s CRM system and supporter database, ensuring that information is accurate and GDPR-compliant.
● Support email campaign delivery by preparing audience lists and maintaining data quality.
● Contribute to initiatives that increase supporter registrations and engagement.
● Connect with local Facebook groups and news outlets, both online and in print, to promote the Club’s activities/promotions.

Club Shop
● Support the day-to-day operation of the club shop, both online and on matchdays.
● Assist with stock management, ordering and merchandising.
● Ensure merchandise is displayed professionally and promoted through the club's marketing channels.
● Support the launch of new retail products and seasonal promotions.
● Produce regular retail sales reports and identify opportunities to increase merchandise revenue.
● Work with the Marketing & Communications team to plan and deliver retail campaigns that maximise sales of new product launches, replica kit, seasonal ranges and matchday merchandise.

Reporting & Administration
● Produce regular reports on ticket sales, attendance, database growth and campaign performance.
● Support the administration of hospitality bookings and club events.
● Maintain accurate merchandise records

Marketing & Matchday Support
● Work closely with the Marketing & Communications team to ensure ticketing information is accurate across all platforms.
● Support ticket sales campaigns and promotional activity.
● Assist with ticket office operations and accreditation on home matchdays.
● Contribute to the successful delivery of club events and supporter initiatives.

Collaboration
● Work collaboratively with the Commercial, Community, and Rugby Operations to support the club’s wider objectives.
● Build positive relationships with supporters, partners and colleagues, always providing a professional and responsive service.

Other
● Be a strong, consistent example of all the Club’s values and vision.
● Promote, maintain and uphold the standards within the Club.
● Any other reasonable requests.

PERSONAL SPECIFICATION
Essential
● Previous experience in an administrative, customer service or ticketing role.
● Excellent organisational and administrative skills with strong attention to detail.
● Experience using CRM or database systems.
● Strong IT skills, including Microsoft Office.
● Excellent communication and customer service skills.
● Ability to manage multiple priorities and work to deadlines.

Desirable
● Experience working in sport, events or hospitality.
● Knowledge of ticketing platforms (e.g. TicketCo).
● Experience using email marketing or CRM platforms.
● An interest in rugby or the wider sports industry.

How to apply

To apply for the Support Services Executive role, please email recruitment@etprm.com with a covering letter and a CV. Interviews will be conducted the w/c 10th August 2026

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