Ecommerce Coordinator

Organisation: Crystal Palace FC
Salary: Competitive
Location: Selhurst Park Stadium
Contract type: Permanent (Full time)
Closing date: 5 October 2025
Job Description: Job Location Selhurst Park Stadium/

Contract Type Full-time

Salary/ ROP Competitive

Deadline 5th October 2025

Who we are:

We are Crystal Palace Football Club, a Premier League Football Club with more than 160 years of proud history. Spread across three different sites - brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy, we offer the best atmosphere and culture for our fans and our employees.

We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly trying to grow, diversify and build with not only our team on the pitch, but also our team in the offices and on the ground.

About this role:

An exciting opportunity has arisen for an eCommerce coordinator to join Crystal Palace Football Club. Following the Club’s most successful period – winning the FA Cup and competing in Europe for the first time – we are continuing to elevate our online retail offering. This role will play a key part in delivering first-class customer experience, expanding our global reach and supporting ambitious growth targets. We are looking for a practive and hardworking individual who thirves under pressure and can meet tight deadlines. You will take ownership of the day-to-day management and performance of the Clubs’ online Store (shop.cpfc.co.uk), while also planning and executing product campaigns designed to maximise sales and engagements.

Responsibilities:

Manage relationship with online store provider (RSS), ensuring that the site is functional, and improvements are made
Be responsible for the day-to-day management and performance of the ecommerce store including:
Product insertion
Managing the home page
Ensuring listing accuracy and depth
Driving ecommerce promotional advertising in-line with retail campaigns
Monitoring sales performance alongside budget
Monitoring customer orders and returns quickly and accurately using the fully integrated order processing and stock management IT system
Managing sample product photoshoots and maintain product photography library
Liaising with Marketing colleagues on product / campaign roadmap, ensuring product suite is maximised well in advance of key retail dates
Inputting into best use of marketing budget spend – PPC, remarketing campaigns etc
Delivering a strategy on how to grow ecommerce revenue working alongside our EPOS provider
Working with licensed partners to ensure they work in-line with the clubs ecommerce strategy
During peak periods/holiday cover you may be required to:
Check orders and dispatch details and end of day checks
Liaise with pickers
Answer customer queries via email and telephone regarding order queries and product information
Work in the warehouse when required
Other duties as directed by your line manager
Other duties and responsibilities as required by line manager.
Upholding and promoting the Club’s policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Experience, Skills and Qualifications:

At least a year of e-commerce or online marketing experience
A strong understanding of the customer journey and getting the customer to the right information
Excellent written communication skills
Excellent time management, organisational and prioritisation skills
Third level education in a relevant degree
Detail orientated
Enthusiastic and self motivated
Highly commercial with strong numerical and analytical skills
Able to work to tight deadlines

Benefits:

Complimentary match day ticket
Reward and Discount Scheme through our Tech Scheme and Simple Health app
Health and Wellbeing benefit scheme
20% Discount in our Retail Stores
Discounts in various gyms through GymFlex
Volunteering Day - 1 Workday off to support a charity of your choice.
Travel Season Ticket loan
Holiday allowance that increases every year of service

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Committed employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.

If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact cpfc.recruitment@cpfc.co.uk). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.
How to apply: https://ce0720li.webitrent.com/ce0720li_webrecruitment/wrd/run/etrec179gf.open?WVID=5342252rYN&LANG=USA&VACANCY_ID=6387864KGV