Learner Support Administrator

Organisation: Central YMCA
Salary: £25,396.80 per annum
Location: London
Contract type: Permanent (Full time)
Closing date: 22 February 2026
Job Description: About Us
Central YMCA is transforming. This is an exciting time to join us as we look forward toward growth and progression and focus on our purpose to advance the education, health and wellbeing of our communities. We want to create improved access to life-changing opportunities and enable everyone to achieve their potential, live a fulfilled life and contribute positively to society.

What we offer

27 days annual leave + 3 annual leave days over Christmas + bank holidays
Extra annual paid leave for your birthday, a mental health day, and up to 5 volunteering days
4 % Contributory Pension Scheme
Life Insurance
Cycle to Work Scheme
Employee Assistance Programme (EAP) – a wide range of free and confidential services for you and your immediate family (including counselling sessions)
Employee Discount Scheme
About You
The successful candidate will be able to demonstrate:

- Previous experience in an administrative role.

- Basic knowledge of customer relationship management (CRM) systems.

- Strong communication skills and ability to provide an outstanding level of customer service.

- Interest in adult education with the ability to listen and have empathy and understanding of the barriers learners face

- Ability to follow procedures timely and accurately.

- Excellent attention to details and able to work on deadlines.

- Excellent computing skills, including Microsoft Office package.

- Good interpersonal skills including ability to deal with a wide range of people in person and over the phone.

- Ability to use own initiative to problem solve.

This will be a varied and exciting role in a fast paced environment where no one day will be the same. This is a real opportunity to take ownership and make the role your own as well as gain an insight into education in the Fitness industry with a leading provider.

About the Role
We have an exciting opportunity for a full-time/part-time Hybrid role to join our Learning Support team based in Central London.

The Learner Support Administrator will be pivotal in ensuring the right information, advice and guidance is provided to support the learner’s needs across all programms within YMCAfit

You will provide administrative support to our students (such as guiding them with applications for student loans) and assist the wider teams to ensure all aspects of the course delivery is fulfilled.

Our Administrators are the main point of contact for YMCAfit students outside of the classroom environment and provide advice and guidance over the phone and via email, and ensure that all students enquiries are responded to and appropriate support is provided.

Central YMCA is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an appropriate level of DBS disclosure, the receipt of satisfactory references, and original ID documentation.

This is a great opportunity to join the most recognisable and iconic of all global charity brands in a varied and rewarding role. If you feel you have the right skills and experience or would like to find out more about this position click apply and register today
How to apply: Click on the link to apply: https://ymca.ciphr-irecruit.com/Applicants/vacancy/4574/Learner-Support-Administrator