Tickets, Membership and Shop (TMS) Sales Manager Organisation Barnet Football Club Salary £35,000 per annum Location The Hive London, Camrose Avenue, Edgware, HA8 6AG Contract type (Full time) Closing date 15 July 2026 Job Description Role PurposeLead the delivery of all ticketing operations and match day activity, ensuring accurate system setup, strong sales performance, and an excellent customer experience. Act as the club's subject-matter expert for the ticketing system (VMS), while managing staff, resolving live issues, and supporting membership and season ticket growth.This is a hands-on, high-pressure role requiring strong operational leadership, systems expertise, and customer focus.Key ResponsibilitiesTicketing OperationsManage end-to-end setup of fixtures in VMS, including pricing, seating, and event configurationOversee ticket sales across online, phone, and in-person channelsMonitor sales trends and support planning decisionsEnsure compliance with league/EFL requirementsLiaise with opposition clubs on allocations and sales processesAct as an escalation point for complex ticketing issuesCustomer ExperienceHandle customer enquiries and escalated complaints (errors, refunds, system issues)Support and guide frontline staff on ticketing and membership queriesMaintain high service standards across all touchpointsTicketing System (VMS)Own and manage the ticketing system, including events, pricing, and membershipsTroubleshoot issues (sales errors, printing, online journey)Work with system providers to resolve faults and improve functionalityTrain staff on system use and best practicesMatch Day OperationsLead ticketing operations on match days, including staffing, systems, and setupAct as central contact for live issues (turnstiles, discrepancies, sales)Coordinate with key stakeholders to ensure smooth deliveryDeliver sales updates and complete post-match reporting and reconciliationMemberships & Season TicketsManage and develop membership and season ticket productsLead renewal and sales campaignsIdentify opportunities to improve retention, value, and revenueTeam LeadershipManage match day and reception staff (including rota planning)Train, onboard, and support team membersMonitor performance and address issues where neededStakeholder ManagementWork closely with internal teams (Senior Leadership, Finance, Safety, Commercial)Provide accurate reporting to support planning and financial controlKey ChallengesManaging live, high-pressure match day environmentsResolving system and operational issues in real timeMaintaining accuracy and compliance across ticketing activityHandling customer dissatisfaction effectivelyPerson SpecificationEssentialExperience in ticketing, events, venue operations and system administration.Strong experience with ticketing/booking systems (VMS or similar)Customer service experience handling complex issuesAbility to work in fast-paced environmentsDesirableExperience in sport or live eventsTeam leadership experienceExperience with memberships/subscriptionsExposure to financial reporting/reconciliationSkills & CompetenciesStrong systems and problem-solving abilityHigh attention to detailOrganised and able to prioritise effectivelyConfident leader in high-pressure situationsExcellent communication and customer service skillsPersonal AttributesCalm under pressure and proactiveHands-on and accountableResilient and adaptableWorking Hours45 hours per week (40hrs Rota plus 5hrs average for matches)Usual Rota) 10 am - 7 pm with a 1-hour break.Five days a week, Thursdays & Sundays off (except Sunday matches) How to apply To apply, please submit a cover letter and CV by email to: tellus@thehivelondon.com Emails should use the subject heading: BARNET FC - TMS MANAGER APPLICATION Share X LinkedIn Email