Club Receptionist Organisation Millwall Football Club Salary Competitive (based on knowledge and experience) Location The Den, John Berylson Way, London, SE16 3LN Contract type Permanent (Full time) Closing date 29 July 2024 Job Description Role Summary:Millwall Football club is seeking a club receptionist. This role is the first point of contact for visitors to the club. The role involves greeting guests, supporters, answering phone calls, managing correspondence, and providing administrative support to ensure smooth operations. The ideal candidate will possess excellent communication skills, a friendly and professional demeanour and a welcoming front of house manner.Key Responsibilities:The role includes, but is not limited to:Front desk management· Greet and welcome visitors, players and staff in a professional manner· Maintain signing in system for all visitors and issue visitor security badges to visitors and clients ensuring that security practices and processes are adhered to· Maintain a tidy and presentable reception area· Answering the phone and directing calls to the appropriate departments Security & Compliance Management· Overseeing the signing in/out system and ensure adherences for all visitors.· Responsible for adhering to all internal policy and procedures in relation to security best practice· Monitor access to the club’s premises and ensure security protocols are followed· Monitor CCTV of external areas of the stadium throughout the day and report any issues to the line manager. Administrative Management· Control the reception email account and answering/forwarding to appropriate departments· Sorting all incoming post and distribute to appropriate departments/persons· Manage the onsite deliveries and distribute to the departments/persons· Franking all outgoing post· Managing stationary orders for the Den, Academy and training ground General Club Accountabilities· To ensure compliance with all relevant club policies, including safeguarding, health and safety polices.· To ensure compliance with the club’s code of conduct.· To build and maintain good working relationships both internally and externally, always maintaining a professional image when representing the club.· To always maintain a flexible approach to work· To promote equality, diversity and inclusion at the club, inline with our EDI Strategy. Essential Requirements:· Excellent written and verbal communication skills· Competent with Microsoft office packages, particularly Word and Outlook· Confident working alongside all member of staff· A self-starter with a high level of initiative and proactivity· Strong attention to detail· Great communication skills with ability to inspire and motivate others· Uses initiative with minimal supervision with the desire to proactively support the teams· Flexible and willing to take on ad-hoc tasks Desired Requirements:· Experience in similar role(s) or environment.· Outstanding customer service skills.· Able to thrive in a fast-paced work environment· Ability to tightly manage your time effectively and productively· Remain calm under pressure· Desire for continuous personal improvement· An administration certificate and/or security certificate Salary: Competitive (based on knowledge and experience)Location: Millwall Football Club, John Berlyson Way, SE16 3LN Responsible to: Head of Safety, Security & OperationsHours of work: Monday to Friday, 9am - 5pmTo Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s.Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.ukApplication Form Link: www.millwallfc.co.uk/club/currentvacancies/new-page-16All applications need to be sent to recruit@millwallfc.co.ukDue to the quantity of applicants expected, only those short-listed will be notified. Closing date for applications: Monday 29th July 2024 This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any other duties as may be reasonably requested.Millwall Football Club are fully committed to equality, diversity, inclusion and anti-discrimination. We will work to address areas of under-representation and disadvantage in all aspects of our operations, activities and services. In practice, this means that we will respect the needs of each and every individual regardless of their differences; and to this end we will deliver our operations, activities and services in such a way so as to ensure that that no one is excluded.‘Millwall FC is committed to safeguarding children and adults at risk. The successful candidate may be required to undertake a Disclosure and Barring Service (DBS) check through The FA DBS process. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information given.' Safeguarding Policy StatementBecause of the nature of the work undertaken by The Millwall Football and Athletic Company (1985) Limited (MFC), it is required by law to have in place robust safeguarding policies and procedures to ensure the protection of children, young people and adults at risk. To ensure that MFC meets that duty - and as part of a proactive, integrated and consistent approach to safeguarding - the organisation has developed a Safeguarding Handbook. What is safeguarding?Safeguarding is the action that is taken to promote the welfare of children, young people and adults at risk and protect them from harm. Safeguarding means protecting people from abuse, maltreatment, neglect, harm and/or exploitation. Through MFC setting up and following good safeguarding policies and procedures, it means that children, young people and adults at risk - that come into contact with our organisation - are protected from those that might pose a risk. All organisations that work with (or come into contact with) children, young people and adults at risk are required to have safeguarding policies and procedures to ensure that everyone - regardless of their age, gender, religion or ethnicity - can be protected from harm. MFC’s Safeguarding EthosMFC will always seek to provide protection to any person that receives our services. To this end MFC will provide staff and volunteers with guidance on procedures they should adopt in the event that they suspect a person may be experiencing, or be at risk of, harm. MFC believes that a no one should ever experience abuse of any kind. MFC have a responsibility to promote the welfare of all children, young people and adults at risk to keep them safe. MFC are committed to work in a way that protects them. This Safeguarding Policy Statement applies to everyone that comes into contact with MFC - including as applicable - the Board of Directors & Executive Team, Senior Managers, Staff, Agency Staff, Contractors, Suppliers, Volunteers, Students on work experience, as well as anyone else working on behalf of MFC. This policy also applies to any other person that engages with the work of MFC and includes parents, carers, families and other visitors to MFC premises. Safeguarding at MFCMFC places the safeguarding of children, young people and adults at risk as its prime focus and has developed full safeguarding policies and procedures. To underpin the approach, MFC ensures all of its management team, staff members and volunteers have been fully trained in safeguarding to enable the organisation to live and breathe its approach. In developing MFC’s safeguarding policies and procedures, the organisation has adopted the following three-part safeguarding strategy which focuses on: 1. Getting the right people involved with MFCThis is achieved through adherence to MFC’s Safer Recruitment Policies and Procedures. 2. Creating a safe environment for children, young people & adults at riskThis is achieved by providing all required safeguarding training, support and best practice advice; and further guidance by the effective communication of MFC’s Codes of Conduct. 3. Promoting clear systems to deal with any safeguarding concernsThis is achieved through implementation of all MFC’s policies and procedures relating to safeguarding. A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding. How to apply To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s. Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk Application Form Link: www.millwallfc.co.uk/club/currentvacancies/new-page-16 All applications need to be sent to recruit@millwallfc.co.uk Due to the quantity of applicants expected, only those short-listed will be notified. Closing date for applications: Monday 29th July 2024 Share X LinkedIn Email