Business Support Administrator

Organisation: Wycombe Wanderers Football Club
Salary: £25,500
Location: High Wycombe
Contract type: Fixed Term (Full time)
Closing date: 23 May 2025
Job Description: Based at the Club’s First Team training ground, the Business Support Administrator will be responsible for delivering a professional and first-class welcome to the Club’s staff, guests and visitors. The successful candidate will become the welcoming face of the venue, delivering a service that is consistent with the high standards of our football club.

The post-holder will be additionally responsible for providing administrative support to the Club’s internal departments, specifically the Club’s executive leadership and technical teams.
The post-holder will work closely with colleagues across the training ground’s operational team to ensure seamless delivery of venue business support on a day-to-day basis.

The Club’s training ground is a seven-day operation. Whilst the typical hours of the role are 8.30am-4.30pm Mon-Fri, flexibility to work outside of these hours, including evenings and weekends, is essential.

Who We’re Looking For
The Club is looking for a highly-skilled Administrator who is confident in their ability to offer an exceptionally welcoming manner to all who arrive at our venue.
We’re looking for candidates who can multi-task and prioritise, combining the ability to deliver a smooth front of house service whilst also possessing high-level administration skills.
The successful candidate will be an excellent communicator, understand the confidential and discreet nature of the Club’s training ground and be able to demonstrate their experience of working in a similar team environment.

Contract Type – Fixed Term – 1 Year initially

Hours Per Week – Hours Per Week – 37.5 hrs per week in line with the Team Schedule, with additional hours at weekends and evening paid as overtime.

Main Duties and Key Responsibilities
• Ensure that everyone is greeted in a friendly and professional manner, operating the Security Barrier at the entrance to the Training Ground.
• Ensure that the entrance area at the Club’s Training Ground is clean and tidy.
• Manage and control the facility booking system and receive and pass on facility requests to the appropriate department.
• Complete and issue ‘Visitors/Contractors’ identity badges and liaise with Security staff where necessary (matchdays).
• Keep an electronic diary of all pre-arranged appointments liaising with relevant members of Staff.
• Ensure that the Reception desk is always manned and suitable staff cover is arranged to include lunch breaks.
• Book taxis or couriers for senior management and guests as and when required.
• Ensure that the staff contact telephone list is kept up to date and circulated accordingly.
• Log receipt of all post and ensure deliveries to the desk. Inform the addressee of any parcels delivered and maintain a stock control check on parcels being collected.
• Offer a postal daily delivery service to all departments ensuring that post is sorted and delivered promptly after receipt.
• Sort outgoing post, by department, and keep relevant records for all special/signed-for letters and parcels.
• Provide an administration service across training ground business units, as directed by Senior Staff.
• Any hazards or health and safety issues should be reported to the Club’s Safety and Facilities Officer.
• To act as a Club Fire Warden and assist with the effective evacuation (training provided).
• Liaise with department heads to ensure marketing literature is up to date in the Reception area.
• Maintain the cleanliness of the reception area and contribute to the upkeep of the area (e.g.flower changes).
• To work flexibly as part of a team across the week with evening and weekend work included when required.
• Ad hoc duties to assist the business as and when required, as directed by the line manager and Senior Staff, such as meeting minutes and diary management.
• You should carry out your responsibilities at all times, with due regard to the Club values, policies and procedures, in particular Health & Safety, Equality and Diversity, Confidentiality with regard to the Data Protection Act
• The purpose of this job description is to focus attention on the most important aspects of the role of Business Support Administration. It is not intended to be a complete list of every duty and it is therefore
expected that the day-to-day performance of the job will include tasks not listed above.

Person Specification, Skills and Experience
ESSENTIAL
To demonstrate honesty, integrity, reliability and the ability to ensure confidentiality at all times.
• To have a pleasant, welcoming, professional and discreet manner,
• To be well organised with the ability to multi-task and perform well under pressure.
• To have a basic knowledge of Microsoft Office.
• To be able to communicate to the highest level; to listen, interpret and convey information in a clear and accurate manner, providing timely delivery of information and select the most appropriate method of communication.
• To be able to work within a team environment, co-operate with others, consider the needs of others and help others to achieve objectives.
• The ability to work autonomously on your own initiative, to be pro-active in managing your own workspace, building an understanding of the internal and external environment in order to deliver work in a highly effective and professional manner.
• To be resilient with the ability to maintain professionalism and a calm demeanor at all times;
• Able to work to tight deadlines;
• Experience working in a customer services environment.
Role Requirements
• To undertake required training, including mandatory Club Equality and Diversity and Health and Safety training and Club Safeguarding Induction.
• To ensure that the Club’s Safeguarding policies and procedures are adhered to at all times.
• To adhere and communicate the Club’s brand values to stakeholders though your daily work.
How to apply: Please send covering letter and CV to jobs@wwfc.com