Systems Administrator

Organisation: Trafford Leisure
Salary: £13.45 per hour
Location: Altrincham
Contract type: Fixed Term (Part time)
Closing date: 5 May 2026
Job Description: Trafford Leisure has an exciting opportunity for a Systems Administrator to join the team.

Location: Customer Hub, based at Altrincham Golf Course, WA15 7LP

Rate: £13.45 per hour

Hours: Part-Time, 24 hours per week (3 days per week)

Contract Type: Initially a six‑month fixed‑term contract

Why Join Us:

We are the largest operator of sport and leisure facilities in Trafford, with an annual turnover of £8 million and over 300 employees. Our bold vision is to inspire and create opportunities for the people of Trafford to move more and live longer, healthier, happier lives.

This is a pivotal point in our evolution as Trafford Council’s multi-million-pound leisure investment programme is rolled out. This ambitious programme will see the portfolio of leisure centres transformed into fit-for-purpose, accessible, inspiring spaces under a new brand of “move” for future generations to come.

The Role:

This is an exciting opportunity to play a vital role in Trafford Leisure’s operations, with a strong focus on managing our membership direct debit processes. As a Systems Administrator, you will help ensure income processes run smoothly and accurately while supporting the business systems that underpin our services across all sites.

Based in our Customer Hub, you will work closely with teams across the organisation, combining systems administration, data accuracy, and problem solving to support colleagues and deliver great experiences for our customers.

The role offers flexibility on working days; however, you will need to be in work for three days prior to direct debit collections on the 1st and 15th of each month.

Key Responsibilities of Systems Administrator:

Process membership direct debits twice monthly, ensuring accuracy and successful reconciliation
Manage ADDACS and AUDDIS reporting, investigating and resolving changes and cancellations
Maintain accurate, secure, and GDPR-compliant customer and membership data
Support and maintain Trafford Leisure’s core business systems, including Gladstone
Respond to and resolve system issues, providing clear and timely support to colleagues
Support system configuration including products, pricing, memberships, and updates
Create clear guidance and learning materials to help teams use systems confidently
About You:

Strong Excel skills, with the ability to manipulate, analyse, and interpret data accurately
Experience using business systems in an operational or customer‑focused environment, with confidence learning new systems quickly
Experience handling direct debit processes, or similar payment, billing, or reconciliation activity, with a high level of accuracy
Excellent attention to detail, particularly when maintaining customer and membership data in a GDPR‑compliant way
Clear and supportive communication skills, with the ability to explain system processes simply and help colleagues use systems effectively
Experience with Gladstone 360 is desirable but not essential, as full training will be provided.
What can you expect from us?

A progressive, structured and supportive environment in which to work
Pension scheme
32 days holiday, rising incrementally to 38 days after 5 years’ service (including 8 bank holidays and 2 Trafford Leisure days)
Company sick pay
Health and Ride 2 Work schemes
Complimentary Fitness Membership for you saving you up to £450 a year
Heavily discounted Fitness Membership for up to 5 of your Family & Friends saving each person up to £300 a year
24/7 access to a GP
Employee health scheme including Confidential Counselling
Employee Assistance Programme, allowing employees to claim back up to £1,150 per year in healthcare costs.
Access to a Perks at Work scheme for discounts
Access to Manchester Credit Union for savings and loans
The Next Steps

To apply, please email your CV to supportservices@traffordleisure.co.uk.

Closing Date for applicants: 5th May 2026

We do not accept speculative CVs from Agencies and any CVs received will be treated as a gift.

We look forward to receiving your application.

At Trafford Leisure, we are committed to equality, equity, diversity, and inclusion. We welcome applications from all backgrounds and are dedicated to providing a fair and inclusive recruitment process. If you need any support to apply, please contact: supportservices@traffordleisure.co.uk
How to apply: To apply, please email your CV to supportservices@traffordleisure.co.uk.