Ticketing and Memberships Coordinator Organisation The Yorkshire County Cricket Club Limited Salary 2-coordinator/officer Location Headingley Cricket Ground Contract type Permanent (Full time) Closing date 15 February 2026 Job Description THE OPPORTUNITY The Ticketing & Membership team sits at the heart of the supporter experience, driving both revenue and customer satisfaction across ticketing, memberships and hospitality. As the main touchpoint for fans and members, the team manages sales journeys, customer enquiries and matchday access, delivering a seamless experience from purchase to the gate on all matchdays at Headingley, York, and Scarborough. We have an exiting opportunity to join our Ticketing and Membership team in the position of Ticketing and Membership Coordinator. This is key a role within the Commercial department, focused on delivering exceptional customer service across ticketing, memberships and hospitality whilst also contributing towards wider commercial goals in these areas.The role includes delivering best-in-class customer experience across email, over the phone and in person, whilst also contributing to the ticketing and membership operation on matchdays at Yorkshire’s home grounds. You'll love this job if:- You have a passion for delivering the highest quality customer service.- You want to help deliver some of the largest sporting events in English cricket.- You thrive under busy event environments, where you can problem solve on the spot, and have the ability to deliver in a real time pressured environment.This role will also be required to work extended and flexible hours on occasion during times of peak activity, including weekends and public holidays. This is a year round role with peak activity during the cricket season (April – September).ABOUT YOU:The successful candidate will have the following skills and experience:- Previous experience working within a ticketing role and using a ticketing software- Demonstrable knowledge of ticketing and what is required to deliver various events- At least two years experience delivering high levels of customer service in person, over the phone and electronically whilst working in a fast paced environment- Excellent communication skills and an ability to engage and assist with a diverse range of internal and external stakeholders- Strong problem solving skills- Good knowledge of IT systems including Excel and WordFor further information about the role and for further essential and desirable criteria, you can access the job description on our website.WORKING AT YCCC:Working at Yorkshire Cricket, you will benefit from the following:- Health cash plan provider- 25 days annual leave plus statutory bank holidays which increases based on years of service- Pension contributions- Yorkshire County Cricket Club membership- Access to employee assistance programmes- Enhanced parental leave- Volunteering leave- Wellbeing and cultural leaveOUR COMMITTMENTYorkshire Cricket is committed to safeguarding children and adults at risk. As part of that commitment, this post requires a Disclosure and Barring Service (DBS) check at the appropriate level. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Information about how we manage DBS checks can be found in our DBS GuidanceWe believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.Should you have any questions regarding the vacancy or the different areas this role covers, do not hesitate to get into contact with us at vacancies@yorkshireccc.com. How to apply As a part of our safer recruitment, we accept applications via our recruitment hub only. Here's a link to the application page: https://talent.sage.hr/jobs/14a83e45-ef7e-42f9-9ecf-1fa9d2f519c3 Share X LinkedIn Email