Project Support Coordinator

The Professional Footballers Association

Organisation: The Professional Footballers Association
Salary: Competitive remuneration package plus generous benefits
Location: The PFA, London
Contract type: Permanent (Full time)
Closing date: 29 October 2025
Job Description: PURPOSE AND SCOPE

Position Type: Full time
Location: London office
Salary: Competitive remuneration package plus generous benefits

As Project Support Coordinator you will provide cross-departmental support for day-to-day PFA activities.

You will manage and respond to day-to-day Accident Fund, Subscriptions and Boot Voucher queries, which will involve regularly engaging with PFA members and key stakeholders both internally and externally. You will also assist with the annual PFA Awards.

You will use our CRM system to make sure data and information is accessible and processes are followed. You will be used to working in a customer-focused and deadline driven environment. Good at coordinating multiple projects, you will be comfortable working with external partners and building effective relationships. A proficient user of MS Office, you will have an eye for detail and experience of updating system databases. You must also work well as part of a team, respond quickly to changing priorities and be able to communicate effectively both face-to-face and in writing.

KEY RESPONSIBILITIES

Manage and provide specialised support to PFA members specifically on the Accident Fund, Subscriptions and Boot Vouchers.
Provide effective project delivery support and co-ordination for nominated areas of work.
Coordination and communication of interdepartmental tasks and processes.
Build relationships to ensure a sound understanding of project needs and expectations.
Update and maintenance of CRM system.
Review, create and/or maintain workflows to drive effectiveness.
Assist departments with continual improvement.
Provide assistance to the business in the execution of daily tasks.
Perform research tasks and contact stakeholders for relevant information.
Any other administrative tasks as assigned.
SKILLS AND REQUIREMENTS

Essential Skills

Proven administration experience within a busy customer focused environment.
Experience of providing support to specific projects and associated tasks.
Experience of utilising databases for keeping records.
Experience of Microsoft Office (including Word, Excel and Outlook).
Experience of coordinating work with external partners.
Experience of organising events.
Experience of monitoring budget.
Effective interpersonal and communication skills with the ability to build meaningful relationships internally.
Ability to complete priorities, achieve targets and respond quickly and flexibly to changing needs and demands.
Ability to produce accurate work to tight deadlines.
Strong organisational skills with a methodical approach to tasks.
Able to work both independently and in a cooperative team environment to achieve goals.
Effectively contributes and thrives in a collaborative, team-oriented work environment.
Positive and self-motivated attitude.
Creative mindset.
Ability to multitask.
Approachable and low-ego personality.
High level of integrity and confidentiality.
Desirable

Additional spoken language skills.
Experience of working in professional football or other sports.
A passion for football.
The PFA is an equal opportunities employer. Our employment policies for recruitment ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Satisfactory documentary evidence of your eligibility to work in the UK in accordance with current legislative requirements will be requested.
How to apply: Please apply through PFA Careers: https://careers.thepfa.com/jobs/6616678-project-support-coordinator