County FA Football Discipline Services Administrator - FTC

Organisation: The Football Association
Salary: Competitive
Location: Wembley Stadium, London
Contract type: Fixed Term (Full time)
Closing date: 22 October 2026
Job Description: Want to play a part in supporting the grassroots game and help football run fairly and effectively?

As a County FA Football Discipline Services Administrator, you'll be at the heart of a busy team supporting the delivery of discipline services across County FAs. From managing important case information and supporting discipline processes to providing a great service to volunteers and stakeholders, this is an opportunity to use your organisation, communication and attention to detail to make a real contribution to grassroots football.

This role is a fixed-term contract until 31st July 2027.

What will you be doing?

Provide administrative support to the FA's County FA Discipline Service team.
Assessing match official reports and processing fast track offers/undertaking low-level investigations where appropriate.
Logging allegations on the County FA Discipline Service administration system and National Serious Case system where appropriate and supporting the allocation process to Discipline Officers.
Processing reports submitted via the MOAS system.
Producing accurate case bundles and redacting sensitive information ahead of hearings including the production of previous discipline records.
Processing mistaken identity and wrongful dismissal claims.
Supporting the ongoing development of processes for the FA County FA Discipline Service team including the enhancement of smartsheet forms and reports.
Acting as secretary in regional discipline panel hearings as required.
Processing pending red and yellow cards.
Deliver discipline services that meet the needs of customers.
Supporting the process of ensuring all under-18s involved in disciplinary cases are provided with age-appropriate support.
Provide the highest level of customer excellence to support volunteers across all FA Technology systems.
Contribute to ensuring that safeguarding and equality are embedded throughout The FA and grassroots football.
To support delivery of The FA Grassroots Football Strategy.
Execute tasks as required to meet The FA's changing priorities.

What are we looking for?

Essential for the role:

Excellent administrative and organisational skills.
Experience of providing excellent customer service.
Excellent IT skills, including the use of Microsoft Office applications.
Ability to work independently and as part of a team.
Excellent time management and prioritisation skills.
Outstanding communication and presentation skills.
Experience of producing reports.

Beneficial to have:

Knowledge of how County FAs operate in partnership with The FA.
Experience in the administration of discipline cases within a County FA or other similar Regulatory setting.
Basic knowledge of FA rules and regulations around the discipline process.
Experience of case file preparation and management.
Knowledge and understanding of The FA's Grassroots Football Strategy and how the County FA Business Plans support its delivery.
Knowledge and understanding of working with volunteers.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
Free, nutritious lunches at Wembley Stadium and St. George's Park.
Private medical cover funded by The FA.
A contributory pension scheme.
An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
How to apply: https://careers.thefa.com/jobs/vacancy/county-fa-football-discipline-services-administrator---ftc-hb0320-wembley-stadium/3271/description/

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County FA Football Discipline Services Administrator - FTC