Account Executive - Official Ticket Agent

Organisation: The Football Association
Salary: Competitive
Location: London
Contract type: Permanent (Full time)
Closing date: 4 May 2026
Job Description: Set the bar for greatness...

The FA are excited to be searching for an Account Executive, who will join our Experiences by Wembley Stadium division.

We're seeking a commercially focused professional responsible for developing and retaining relationships with Official Ticket Agents, providing a quality membership service with an authentic, professional approach at all touchpoints. The role involves identifying opportunities to improve the value proposition and create retention opportunities, working closely with the sales team on the delivery of group sales opportunities for seasonal and C&O products, and proactively identifying opportunities for revenue growth.

What will you be doing?

Ensure that the membership services and retention strategy are delivered by building excellent account management relationships with existing OTAs.
Ensure annual satisfaction and renewal targets are achieved.
Ensure existing OTAs receive a consistently excellent level of customer service in all interactions and that commitments are met, and expectations exceeded.
Develop and maintain key relationships and keep accurate records of customer interactions and relevant information using the CRM system, always ensuring compliance with GDPR.
Day-to-day management of selected OTA accounts.
Be present at the event day and Connections events as and when required.
Assist with operational event day roles when required.
Understand all Experiences by Wembley Stadium products and intuitively know how to position them accurately depending on the customer profile.
Build and execute longer-term strategic account plans and identify opportunities to upsell and raise Experiences by Wembley Stadium brand awareness.
Work collaboratively with internal stakeholders in Hospitality Operations, Ticketing and Digital Technology to ensure the customer experience is consistently delivered at all touch points.
Review sales channels to ensure correct agents are selling Experiences by Wembley Stadium and Tap House products.
Use intuition and creative thinking to deliver solutions and resolutions to complex challenges and queries for Wembley OTA partners.
Identify opportunities to create improved value within a commercially viable proposition for OTA partners.
Executes additional tasks as required to meet the FA's changing priorities.
Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

Proven experience and success in a fast-paced account management environment.
Ambitious and driven to exceed service and retention KPI's and deliver performance beyond targets.
Ability to deliver exceptional customer service and retain a professional approach in all situations.
Excellent communication, networking and influencing skills with a clear, purposeful, and professional approach.
Ability to multitask.
Resilient and tenacious with the ability to work well and in a calm, confident manner at all times.

Beneficial to have:

Experience in sports, events or corporate hospitality account management environments.
Excellent time management, organisational, and follow-up skills.
Proactive problem solver.
High level of numeracy.
Skilled in Microsoft 365 software, including Excel, Word, PowerPoint and Outlook.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
Free, nutritious lunches at Wembley Stadium and St. George's Park.
Free private medical cover.
A contributory pension scheme.
An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
How to apply: https://careers.thefa.com/jobs/vacancy/account-executive---official-ticket-agent-wnsl1079-wembley-stadium/3041/description/