Medical Operations Coordinator

Organisation: The Football Association
Salary: Competitive
Location: Wembley Stadium
Contract type: Permanent (Full time)
Closing date: 23 February 2026
Job Description: Work under the arch at the iconic Wembley National Stadium...

We're looking for an organised and proactive administrator to provide high-quality support to the event medical teams at The FA. This role plays a key part in ensuring the smooth delivery of medical operations across a wide range of events, including Wembley National Stadium fixtures, national team matches played across the country, and tournaments delivered by The FA as a host organisation.

Based at Wembley National Stadium, the role may also involve event-day responsibilities and therefore requires a flexible approach to working arrangements. Your focus will be on making sure the medical teams receive the right level of administrative support to successfully meet their objectives.

What will you be doing?

General responsibilities:

Supporting the Medical Operations Manager in delivering the core administrative elements of their role.
Co-ordinating staffing for events – this includes the management of staff availability & event day allocations using established systems.
Arranging and coordinating meetings for operational and governance workstreams related to the event medical team (including updating accurate minute taking, Teams channels and action tracking where required).
Monitoring incoming and outgoing communications and actioning tasks as required from shared mailboxes and calendars.
Support on boarding of new staff and following current recruitment processes.
Raising and receipting Purchase Orders, working with the internal finance team and with external suppliers to minimise discrepancies and ensure accuracy.
Ordering equipment, uniform and pharmacy orders required by clinical staff for the operation of medical services, including logging and tracking such items where required (this will be supported by clinical staff).
Develop, enhance & maintain the departmental filing systems (electronic and physical) and update template documents as required.
Support departmental projects on an ad hoc basis.
Provide support to medical educational courses occurring at Wembley Stadium.
Liaison with colleagues within Wembley Operations, events planning, health and safety, and finance teams.
Identify improvements to current medical administration systems and develop for the future.
Book staff for events, including Conference and Banquet, alongside other non-bowl event requirements.

Event day responsibilities:

Work with the event day casual staff to support administration transfers between event days and non event days, – this may include, but is not limited to, staff allocation and rota, supporting delivery of electronic patient record systems, facilitating attendance of visiting medical staff and guests attending in a governance role from outside the organisation.
There will need to be some flexibility in hours delivered around event day attendance; all attempts will be made to ensure there is sufficient prior warning of required attendance outside normal office hours, and appropriate measures will be taken to ensure this time is paid back through a reduction in regular working hours.

Other:

Executes additional tasks as required to meet the FA's changing priorities.
Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

Experience in providing administrative support to multiple team members.
Experience in working with highly confidential information in the appropriate manner.
Experience working in a busy and dynamic environment.
A flexible approach to working hours.
Highly literate and numerate.
Pro-active and positive attitude with the ability to use own initiative to support teams as required.
Excellent proficiency in Microsoft 365 software and services, including Office suite, Teams and SharePoint.

Beneficial to have:

Experience in medical / healthcare administration or support roles related roles.
A commitment to continuing professional development and continual improvement.
Evidence of a desire to work in event operations or within a healthcare multidisciplinary team.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
Free, nutritious lunches at Wembley Stadium and St. George's Park.
Free private medical cover.
A contributory pension scheme.
An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role, and in line with legislation and government guidance
How to apply: https://careers.thefa.com/jobs/vacancy/medical-operations-coordinator-wnsl1058-wembley-stadium/2963/description/