County FA Support Services Manager - Behaviours

Organisation: The Football Association
Salary: Competitive
Location: Wembley Stadium, London
Contract type: Permanent (Full time)
Closing date: 17 August 2025
Job Description: Are you interested in working for an organisation that truly values its people?

We are excited to be recruiting for a County FA Support Services Manager at The FA. The successful applicant will lead efforts to tackle poor behaviour and promote positive conduct across grassroots football. The role will design and implement targeted initiatives, use data and insight to shape impactful interventions, and support County FA's to drive local change. A key objective is to build visible confidence within the grassroots community that The FA is serious about improving behaviour and creating a more respectful football environment.

What will you be doing?

To design and implement initiatives to tackle poor behaviour / recognise and reward good behaviour:

Build, deliver and continuously improve a rolling 12-month behaviour delivery plan
Design and implement national initiatives to address poor behaviour, including targeted responses for repeat offenders (e.g. the Behaviour Improvement Programme).
Create and support campaigns and interventions that recognise and reward good behaviour at all levels of the game.
Optimise exposure and adoption of the Respect Standards and Codes of Conduct, embedding them as the shared language of the game and evolving them as needed.
Test and evaluate creative, non-traditional approaches to behaviour change, drawing on innovation and fresh thinking.

To utilise digital, insights and data to shape interventions that have optimal impact:

Use behavioural insight, discipline data, and participant feedback to shape, target and refine interventions.
Ensure data is used effectively to measure performance, demonstrate impact, and drive continuous improvement.
Lead the development of the Behaviour Hub into a best-in-class digital support tool for clubs, leagues, County FA's and individuals.

To collaborate with other stakeholders to embed a collective approach to tacking poor behaviour:

Support County FA's in implementing national initiatives and help them optimise local delivery for maximum impact.
Ensure a steady stream of aligned messaging to participants, clubs, leagues and County FAs that reinforce strategic Tackling Poor Behaviour (TPB) goals.
Collaborate closely with marketing to ensure national campaigns (e.g. Love Football, Protect the Game) and "always on" activities are engaging, consistent and far-reaching.
Work across departments to ensure strategic alignment and strengthen outcomes, including:
With the Discipline team to align the penalty points system and explore new ways to close the under-reporting gap
With the FA Learning and Grassroots Coach Education teams to embed behaviour-related content in learning programmes and coach development.

To work within The FA company structure:

Execute additional tasks as required to meet the FA's changing priorities.
Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential for the role:

Knowledge of the FA Grassroots Football Strategy
Knowledge of behavioural issues facing the grassroots game
Understanding of the structure of grassroots football and it's key stakeholders.
Operational delivery experience across multi-stakeholder environments.
Strategic thinking and ability to influence.
Experience in developing business models including shared services.
Demonstrate success in influencing stakeholders to achieve a common goal and to gain buy-in to objectives.
Innovating and identifying new ways of doing things.
Comfortable designing processes and interventions.
Demonstrated experience in managing and maintaining budgets within specific financial parameters.
Extensive experience of MS Platforms
Excellent oral and written communication skills.

Beneficial to have:

Understanding of behavioural science and how it can be applied to sport and community settings.
Experience working in partnership with CFAs.
Digital content management experience or with campaign analytic tools.
Experience managing national or regional campaigns.
Project management skills/qualifications.
Understanding of data analysis.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We pride ourselves in offering a competitive salary, as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
Free, nutritious lunches at Wembley Stadium and St. George's Park.
Free private medical cover.
A contributory pension scheme.
An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
How to apply: https://careers.thefa.com/jobs/vacancy/county-fa-support-services-manager---behaviours-wnsl0937-wembley-stadium/2664/description/