Community and Stakeholder Administrator (Part time - 17.5 hours)

Organisation: Swim England
Salary: Salary up to: £12,239.50 (£24,479 FTE)
Location: SportPark, Pavillion 3, 3 Oakwood Drive, Loughborough University, Loughborough, Leicestershire, LE11 3QF
Contract type: Permanent (Part time)
Closing date: 3 May 2026
Interview date: 13 May 2026
Job Description: Our standard Full Time Equivalent hours are 35 hours per week, unless otherwise specified in the job advert.

Swim England is the national governing body for swimming in England
We help people learn how to swim, enjoy the water safely, and compete in all our sports.

Our vision is of a nation swimming and we strive to inspire everyone to enjoy the water in the way that suits them. We work with our partners to create engaging programmes that enable everyone to be active, have fun and stay healthy through swimming.

Your application is generated using the information you have provided in your Profile. Your CV and any additional supporting evidence will also be attached and made available to the hiring manager.

- Salary up to: £12,239.50 (£24,479 FTE)
- Part time, permanent role - 17.5 hours per week (Mon-Fri)
- Based at SportPark, Loughborough (minimum 2 days per week on-site)

About the Role
We are looking for a Community and Stakeholder Administrator (known internally as Community and Stakeholder Officer) to play a vital role in supporting the smooth and efficient operation of the organisation, internal meetings, and Swim England services.

This role involves providing excellent administrative support to staff and customers, ensuring accurate and well organised services. You will be a dependable and approachable professional, committed to delivering first class administrative support.

Key Responsibilities

In this role you will:

- Establish and maintain good working relationships with our customers, responding to emails, phone calls, and member queries in a professional and helpful manner
- Administer all activities in relation to Swim England membership
- Provide day to day first class administrative support, including for
- Board and committee members, such as scheduling meetings, preparing agendas, and taking accurate minutes
- Organise and support designated governance and committee meetings, including coordinating invitations, circulating papers, and ensuring action points are followed up
- Book meeting rooms, accommodation, and travel
- Maintain up to date records and databases for the organisation and Swim England services
- Play an active role in processing membership applications, including event licensing, permits, PWTAG, membership products, rankings, records and results, DBS checks, and data input
- Track and process staff administration from end to end, ensuring compliance with SOPs and other regulations
- Assist with reporting, collating feedback, and compiling information for management as required
- Support the wider team with general administration tasks and projects as needed, such as staff conferences, awards, and administration of the Swim England Handbook and Hall of Fame

Skills & Experience
Essential
- Proven experience in administration or office support
- A positive, can do attitude with a commitment to supporting colleagues
- Strong organisational and time management skills with exceptional attention to detail
- Excellent communication and interpersonal abilities
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Proactive, reliable, and able to work both independently and within a team
- Ability to prioritise workloads and meet deadlines
- Flexibility and adaptability in a fast paced environment

Desirable
- Experience supporting governance or committee meetings, including preparation of papers and tracking of action points
- Knowledge of Swim England membership systems, services, or procedures
- Experience in processing DBS checks or working within regulated environments

Please be advised that we cannot offer visa sponsorship and that you must have right to work in the UK to apply or be considered for this role. If you are a non-UK/EU National, you must have an appropriate working Visa to undertake employment. You must also be working within the UK to apply or be considered for this role, due to the public liability insurance Swim England holds.

Swim England is committed to inclusion and embraces the spirit of equality legislation. As a Disability Confident Employer, disabled applicants who meet the essential criteria for the role are guaranteed an interview. We are also piloting a Guaranteed Interview Scheme for applicants from ethnically diverse backgrounds. Candidates who opt in to the scheme and demonstrate that they meet the essential criteria will be guaranteed an interview. Applicants can indicate if they wish to opt in by answering the relevant question within the application form.

Where possible, Swim England will always make reasonable adjustments for accessibility to anyone who requires it.

If you would like any of the documentation in a different format or would like to apply in a different way please get in touch. All appointments will be made on merit, following a fair and transparent process, in line with the Equality Act 2010. However, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.

Swim England is also committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment.
How to apply: Please click on the following link: https://sepeople.jobs.people-first.com/jobs/details/recruitment%2Fjobdetails%2Fc0d89033-57fe-4930-b3aa-19d87a35fc80