Regulations and Standards Administrator (3m FTC)

Organisation: Swim England
Salary: £24,000 - £27,000
Location: Swim England SportPark Pavilion 3 3 Oakwood Drive Loughborough University LE11 3QF
Contract type: Fixed Term (Full time)
Closing date: 20 February 2026
Interview date: 27 February 2026
Job Description: - 3 Month Fixed-Term Contract
- Minimum of 3x Days a Week Onsite

Swim England is the national governing body for swimming in England.

We help people learn how to swim, enjoy the water safely, and compete in all our sports.

Our vision is of a nation swimming and we strive to inspire everyone to enjoy the water in the way that suits them. We work with our partners to create engaging programmes that enable everyone to be active, have fun and stay healthy through swimming.

Your application is generated using the information you have provided in your Profile. Your CV and any additional supporting evidence will also be attached and made available to the hiring manager.

Job Purpose:

As the Regulation and Standards Administrator, you will deliver high-quality operational support to educational stakeholders, ensuring accurate and timely coordination of registration, certification, and quality assurance activities. You will work in line with regulatory requirements and internal policies and procedures, on behalf of the Awarding Organisation.

Key Responsibilities:

- Provide exceptional customer service to approved training centres, educators, consultants, regions, and learners, supporting their regulatory needs and learner success.

- Maintain strong, positive relationships with third parties to ensure compliance with regulatory standards.

- Monitor and allocate Course Admin emails and phone calls to ensure efficient responses and resolution of queries.

- Register and validate courses for all SEQ qualifications and CPDs, ensuring all necessary processes are followed.

- Oversee the end-to-end learner awarding process, from course approval to registrations and certifications, ensuring data accuracy in line with internal procedures.

- Support the scheduling and coordination of assessments, standardisation, and quality assurance activities when needed.

- Track and maintain budgets, assisting with accurate processing and reconciliation of invoices.

- Log and manage complaints, malpractice, enquiries, appeals, and other incidents as appropriate.

- Assist in the development and implementation of operational procedures and policies to ensure ongoing regulatory compliance.

- Identify potential risks or issues and escalate them as required.

- Generate and maintain data reports for monitoring, communication, and continuous improvement efforts.

- Stay updated with the latest Ofqual, Qualifications Wales, and relevant regulatory frameworks to support operational processes.

- Carry out any other duties within the scope and purpose of the role, adhering to organisational policies and procedures.

Skills and Experience:
Essential:

- Excellent communication and interpersonal skills.

- Proven experience in administration, including managing calls, emails, data input, and document creation.

- Strong literacy, numeracy, and data-handling abilities.

- Experience in providing excellent customer service to diverse stakeholders.

- Proficient in Microsoft Office and other IT tools.

- Ability to manage multiple tasks and meet tight deadlines.

- Strong attention to detail with a focus on high accuracy.

- Ability to work both independently and collaboratively as part of a team.

- Experience working under pressure and adapting to changing demands.

- Experience with bespoke systems and databases.

Desirable:

- Knowledge of an Awarding Organisation's Learner Awarding Management System.

- Familiarity with educational and awarding body processes.

- Understanding of regulatory frameworks including Ofqual and Qualifications Wales.

- Experience using purchase order systems.

- Knowledge of the aquatics industry.

Please be advised that we cannot offer visa sponsorship and that you must have right to work in the UK to apply or be considered for this role. If you are a non-UK/EU National, you must have an appropriate working Visa to undertake employment. You must also be working within the UK to apply or be considered for this role, due to the public liability insurance Swim England holds.

Swim England is committed to inclusion and embracing the spirit of all equalities legislation. As a Disability Confident Employer, we actively encourage applications from disabled people. We recognise that the diversity of our workforce is not reflective of today’s society and we are currently operating a pilot scheme whereby applicants from ethnically diverse backgrounds can opt into our guaranteed interview scheme. Candidates that have opted into the scheme will be guaranteed an interview provided that they have demonstrated, within their application, that they meet the essential criteria for the role. When emailing the CV and cover letter, applicants from ethnically diverse backgrounds are encouraged to state they wish to ‘Opt In’ to the scheme.

Where possible, Swim England will always make reasonable adjustments for accessibility to anyone who requires it.

If you would like any of the documentation in a different format or would like to apply in a different way please get in touch. All appointments will be made on merit, following a fair and transparent process, in line with the Equality Act 2010. However, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.

Swim England is also committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment.
How to apply: Please click on the following link: https://sepeople.jobs.people-first.com/jobs/details/recruitment%2Fjobdetails%2F0815486b-57ea-4be5-b732-19c389c5f630