Case Manager - Safeguarding

Organisation: Sport Resolutions
Salary: £33,500
Location: London / Remote
Contract type: Permanent (Full time)
Closing date: 25 August 2025
Interview date: 1 September 2025
Job Description: Sport Resolutions has an exciting opportunity for an individual to join its passionate, diverse and experienced case management team to assist, primarily, with the development and operation of the National Safeguarding Panel (NSP) and our wider safeguarding work.

The Case Manager will manage enquiries, cases and independent reviews, appointing panel members as required. They will provide support to the Senior Case Managers and the Head of Case Management. The successful applicant will be required to administer cases including referrals to the Safeguarding Case Management Programme (SCMP), concerns raised through Sport Integrity, independent reviews and disciplinary proceedings. The Case Manager will play a vital role in ensuring that disputes are managed fairly, efficiently and cost-effectively.

Suitable applicants will have experience of working in a legal or safeguarding environment, excellent customer service skills, and a passion for sport and integrity. The successful applicant will have the ability to handle confidential information in a discreet and professional manner and will have experience of using Microsoft applications. A high level of oral and written communication skills is required, along with first-rate attention to detail.

Sport Resolutions values its staff extremely highly, with opportunities to develop skills and knowledge both internally and through the support of continued professional development.

Person Specification

Essential:

• An undergraduate degree.
• An understanding and experience of safeguarding of children, preferably in a sport context.
• Experience of the administration of complex casework.
• Experience of conducting or administering investigations and a good knowledge of investigation processes.
• Excellent customer service skills in dealing with a wide range of service users including national governing bodies, athletes and their professional advisers.
• Good communication skills (both oral and written).
• Ability to remain calm under pressure.
• Ability to work accurately, as part of a team and individually, paying great attention to detail.
• Ability to handle confidential information regarding case records in a discreet and professional manner.
• Experience in using Windows-based software applications, including Microsoft Word, Outlook and Excel and of using case management software.
• An interest and enthusiasm for sport.
• Total integrity.

Desirable:

• A legal qualification or experience of working in a legal environment.
• Familiarity with court and/or tribunal procedures.
• Experience of mediation and/or arbitration.
• Project or programme management skills and experience.
• Knowledge of data protection principles.
• A good knowledge and/or experience of the structure of sport in the UK, in particular the governing body sector.

Please visit the Sport Resolutions website for further details, including a full Role Profile.

Package:

• £33,500 annual salary
• Discretionary bonus
• Employer pension contribution of 8%
• Private healthcare, with additional discounts for leading a healthy lifestyle
• Life assurance of 4 x salary
• Enhanced Maternity / Paternity / Parental Leave
• Support for continued professional development
• Cycle to Work Scheme

Location:

Sport Resolutions’ office is located at St Paul’s, London.

Employees are currently required to work in the office a minimum of eight days per month and should be resident within the United Kingdom. Applicants should have the right to work in the UK or be eligible to immediately apply and obtain a work visa upon receiving any job offer, with no sponsorship required.
How to apply: To apply, please visit the Careers page on the Sport Resolutions website to complete the online form and upload your CV and covering letter.