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Matchday Supporter Liaison Officer

Sheffield United Football Club
Organisation
Sheffield United Football Club
Salary
12.21
Location
Sheffield United, Bramall Lane
Contract type
Closing date
4 August 2025
Job Description
Contract Type: Casual
Hours: 5 hours expected per Matchday
Location: Bramall Lane
Line Manager: Supporter Liaison & Disability Access Manager (Fan Experience)
Rate of pay: £12.21 per hour
Post Reference: BL072025-CSLO

A fantastic opportunity has arisen for multiple Matchday Supporter Liaison Officers to join our dedicated matchday team. In this role, you will be the go-to person for fans on gamedays, providing a friendly and informative presence for both home and away supporters. A deep knowledge of the Blades, passion for the club and a knack for exceptional customer service are essential. Additionally you will need excellent communication and time management skills to thrive in this fast-paced and exciting environment.


Role Responsibilities:

-Be present in and around the stadium on matchdays, acting as a conduit of information between supporters and Club staff.
-Cover a specific area of the stadium on a matchday as directed by the Supporter Liaison & Disability Access Manager. E.g. A particular stand; the SLO Kiosk, Away End, Fan Zone or Club Ticket Office/Superstore.
-Feedback any immediate actions requiring attention to the Clubs Support Liaison & Disability Access Manager that are identified on the day. E.g. Areas that require cleaning, damages to steps, signage or toilets, ticketing issues etc.
-Have a thorough understanding of all SUFC policy and procedures, in addition to all Club activities and events. E.g. Stadium bags/flags entry policies, Fan Experience Initiatives, matchday campaigns and activities, designated Charity matchdays etc.
-Provide directions and assistance to both Home and Away Supporters.
-Assist with a wide range of supporter-based issues and/or refer to the Supporter Liaison & Disability Access Manager where required.
-Any other reasonable requests as directed by management.

Club Wide Responsibilities:

-To adhere to all Sheffield United Football Club's Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
-To report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club's Safeguarding agenda.
-To report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
-To adhere to the Club's Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.
-To carry out/take part in training requests as directed by the Club.

Essential Candidate Criteria:

-Sound knowledge of Sheffield United F.C, its supporters, history, culture and surroundings.
-Completion of an enhanced DBS Check upon offer acceptance.
-Good customer service skills
-Effective communication with the ability to communicate clearly and concisely with supporters.
-Good organisational skills
-Great time management skills - to be able to visit different parts of the ground throughout the day, covering all areas that are required.
-Effective listening skills
-Work well as part of a team
-Have the ability to listen to, help, advise and guide supporters requiring assistance.
-To have an approachable and helpful nature

Desirable Criteria:

-Experience of being a seasoned fan attending both home and away games
How to apply
Application Process Please download and save the application form before inputting information. If you require a paper copy please contact the HR department careers@sufc.co.uk or call 0114 253 7200. Completed application forms must be submitted via email to careers@sufc.co.uk stating the vacancy title in the subject or posted to HR, Sheffield United Football Club, Bramall Lane, Sheffield, S2 4SU. Closing Date: Friday 1st August 2025 Please note that in the instance of high volumes of applications we may close this vacancy earlier than the closing date noted above. Sheffield United Application Form Please download and save the application form before inputting information. Eligibility for Employment in the UK In accordance with current legislative requirements the successful applicant must produce documentary verification of their eligibility to work in the UK and will not be allowed to start work until this has been received. Equality and Diversity Sheffield United FC is committed to the principle of equal opportunity in employment and its employment policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment. Sheffield United FC are a Disability Confident Committed Employer. If you would like further information regarding the scheme and how we are able to support disabled persons within the workplace, then please contact our HR team at careers@sufc.co.uk Safer Recruitment Sheffield United FC is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful applicant will be required to undertake appropriate safeguarding checks as well as providing proof of right to work in the UK. For further information on the Club's Safeguarding Statement please access the following link: sufc.co.uk/club/policies/safeguarding-policy
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