IT Support Technician

Organisation: Sheffield United Football Club
Salary: Dependent on Experience
Location: Sheffield, Bramall Lane
Contract type: Permanent (Full time)
Closing date: 11 July 2025
Job Description: Contract Type: Permanent, Full Time
Hours: 35 Hours (inc. home matchdays and occasional out of hours)
Location: Bramall Lane, Highfield, Sheffield S2 4SU, Shirecliffe, SUFC Training Ground, First Team Training Academy
Line Manager: IT Manager
Salary: Dependant on experience
Post Reference: BL062025-PIT

For a valid application, please complete and return the official application form, found on our vacancies page.

Sheffield United Football Club are offering an exciting opportunity for a personable, solution-focused individual to join our growing IT team. This hands-on role is ideal for someone with good technical expertise and a proactive approach to support who thrives in a fast-paced environments.

As an IT Support Technician, you will play a key part in maintaining and developing the club's IT infrastructure, supporting users across a wide range of systems and departments. From providing high-quality technical support to assisting in the delivery of complex IT projects, your contributions will directly impact the club's day-to-day operations and matchday delivery.

This is a unique opportunity to be part of a high-performing IT team at a professional football club, where you'll work across diverse technologies, contribute to innovative projects, and help shape the future of IT within the organisation.

Role Responsibilities:

-Provide 1st and 2nd line support to all stakeholders as required, liaising with the IT Department to ensure an efficient and timely resolution.
-Lead the accurate maintenance of the club's asset management system, ensuring that all assets are correctly logged and documented.
-Take ownership of the on-boarding and off-boarding processes, ensuring that they are completed effectively, following departmental technical and non-technical processes at all times.
-Support the IT Department in the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, networking infrastructure, end-user devices, operating systems, software and peripherals.
-Follow all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
-Keep current with the latest technologies.
-Support the IT Manager and IT Department with technical projects where required.
-Create and maintain accurate and up-to-date documentation on IT equipment and services for both users and the IT Department.
-Drive own personal development and career progression, with knowledge and skill building through internal and external training.
-Provide IT support for matchdays and major events hosted at Bramall Lane, as required.
-Carry out any typical IT duties or other reasonable management requests as directed.
-Ensure completion of any mandatory training required for the role, including internal club training around Safeguarding and Equality, Diversity and Inclusion.

Club Wide Responsibilities:

-Adhere to all Sheffield United Football Club's Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
-Report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club's Safeguarding agenda.
-Report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
-Adhere to the Club's Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.
-Any other reasonable requests as directed by management

Essential Criteria for the Role:

-Experience in a fast-paced IT Support environment
-Proactive approach to IT Support
-Technical knowledge of Windows, MacOS and iOS devices, standard desktop and mobile applications
-Technical knowledge of basic networking concepts such as VLANs and Wi-Fi
-Ability to create and maintain technical and non-technical documentation
-Basic understanding of Cyber Security and GDPR
-Excellent communication and interpersonal skills
-Ability to maintain strict confidentiality at all times
-A person-oriented approach with the ability to build a good rapport
-Ability to make decisions effectively, with an evidence-based approach
-Process-driven approach to the completion of tasks
-Self-Motivated with the ability to manage own workload

Desirable Criteria for the Role:

-Experience in assisting with the delivery of technical projects and installations.
-Technical knowledge of Active Directory (On-Premises and Azure / Entra), DHCP, DNS and Group Policy.
-Technical knowledge of complex networking concepts such as SNMP, STP and networking infrastructure requirements (Copper, Fibre Optic and Wireless).
-Ability to deliver training or information to non-technical staff.
-Experience with IT solutions including: Anti-Virus, Back-ups, MDM, VoIP, Wi-Fi, CCTV, Print Solutions, Access Control and Remote Support Tools.
-Experience of IT in a live events, professional sports or stadia environment.
-University degree in the field of Computer Science or equivalent.
-Any industry or field-based IT qualification.
-Full driving license.
How to apply: Application Process Please download and save the application form before inputting information. If you require a paper copy please contact the HR department careers@sufc.co.uk or call 0114 253 7200. Completed application forms must be submitted via email to careers@sufc.co.uk stating the vacancy title in the subject or posted to HR, Sheffield United Football Club, Bramall Lane, Sheffield, S2 4SU. Closing Date: Friday 11th July 2025 Please note that in the instance of high volumes of applications we may close this vacancy earlier than the closing date noted above. Sheffield United Application Form Required Please download and save the application form before inputting information. Eligibility for Employment in the UK In accordance with current legislative requirements the successful applicant must produce documentary verification of their eligibility to work in the UK and will not be allowed to start work until this has been received. Equality and Diversity Sheffield United FC is committed to the principle of equal opportunity in employment and its employment policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment. Sheffield United FC are a Disability Confident Committed Employer. If you would like further information regarding the scheme and how we are able to support disabled persons within the workplace, then please contact our HR team at careers@sufc.co.uk Safer Recruitment Sheffield United FC is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful applicant will be required to undertake appropriate safeguarding checks as well as providing proof of right to work in the UK. For further information on the Club's Safeguarding Statement please access the following link: sufc.co.uk/club/policies/safeguarding-policy