Apprentice IT Technician

Organisation: Sheffield United Football Club
Salary: Starting at £22,500
Location: Sheffield United, Bramall Lane
Contract type: Apprentice (Full time)
Closing date: 9 May 2025
Job Description: Contract Type: 2-Year Fixed Term Contract (Opportunity to be made permanent)
Hours: 35 Hours (inc. home matchdays and occasional out of hours)
Location: Bramall Lane, Sheffield, S2 4SU
Line Manager: IT Manager
Salary: Starting at £22,500
Post Reference: BL032025-PAIT

Sheffield United Football Club are offering an exciting opportunity for an enthusiastic and self-motivated person to join our fast-paced IT team. All candidates will be considered equally for this role however we believe it's fantastic opportunity for a student completing their Sixth Form/A-Level studies this summer, now seeking to launch a rewarding career in IT.

As an Apprentice IT Technician, you will embark on a Level 3 or Level 4 apprenticeship, choosing a suitable IT pathway from a selection of club-approved training providers that align with your specific learning interests. Additionally, as part of our commitment to nurturing talent and developing skillsets, upon completion of the course there is an opportunity for the position to be made a permanent role within the IT team. The vacancy will be advertised continuously, with interviews conducted on a rolling basis. We also are flexible with start dates, allowing the successful candidate to begin anytime from June to September, depending on their selected course dates.

The successful candidate will ultimately play an important role in contributing to the smoother operation and development of our IT Infrastructure, as well as providing first class IT support across all areas of the club.

Your Responsibilities Will Be:

- Provide 1st line support via telephone, email and in-person to all stakeholders as required, liaising with the IT Department to ensure an efficient and timely resolution.
- Monitor and maintain the IT Helpdesk, liaising directly with the IT Department and wider club staff to update them on the status of outstanding issues.
- Support the IT Department in the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, networking infrastructure, end-user devices, operating systems, software and peripherals.
- Keep current with the latest technologies.
- Support the IT Department with technical projects where required.
- Follow all IT policies and procedures, including those for architecture, security, disaster recovery, standards, procurement, and service provision.
- Ensure that all on-boarding and off-boarding processes are completed effectively, ensuring departmental technical and non-technical processes are followed at all times.
- Ensure that all assets are correctly logged and documented in the club's asset management system.
- Create and maintain accurate and up-to-date documentation on IT equipment and services for both end-users and the IT Department.
- Drive own personal development and career progression, with knowledge and skill building through internal and external training.
- Provide IT support for matchdays and major events hosted at Bramall Lane, as required.
- Carry out any typical IT duties or other reasonable management requests as directed.
- Ensure completion of any mandatory training required for the role, including internal club training around Safeguarding and Equality, Diversity and Inclusion.

Club Wide Responsibilities:

- Adhere to all Sheffield United Football Club's Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
- Report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club's Safeguarding agenda.
- Report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
- Adhere to the Club's Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.
- Any other reasonable requests as directed by management

Please note: Due to lone working responsibilities and occasional out-of-hours duties, including matchdays and evening events, this role is only open to applicants aged 18 and over. This requirement is in place to comply with safeguarding and health & safety obligations.

Our Essential criteria includes:

Qualifications/Education:

- 5 GCSEs including Math's, English and a Science or Technology-related subject
- A Level, Level 3 BTEC or equivalent in a Science or Technology-related subject

Experience/Skills:

- The ability to speak to people of all technical abilities using appropriate language accordingly.
- Basic knowledge and experience with Windows, macOS and iOS devices, standard desktop and mobile applications.
- Good problem-solving skills with a logic-based approach.
- Basic knowledge of Microsoft 365 ecosystem including Teams and OneDrive.
- Basic knowledge of computer networks and core networking principles
- Strong communication and interpersonal skills.
- The ability to maintain strict confidentiality at all times.
- A person-oriented approach with the ability to build a good rapport.
- Process-driven approach to the completion of tasks.
- Confident, Resilient and Self-Motivated
- The ability to work in a fast-paced, target driven environment
- The ability to prioritise and manage your own workload.

Desirable Criteria for the Role:

- The ability to create and maintain technical and non-technical documentation.
- Basic understanding of Cyber Security and Data Protection concepts.
- Full driving license and access to a vehicle (Travel between sites)
How to apply: Application Process Please download the application form on our website. If you require a paper copy please contact the HR department careers@sufc.co.uk or call 0114 253 7200. Completed application forms must be submitted via email to careers@sufc.co.uk stating the vacancy title in the subject or posted to HR, Sheffield United Football Club, Bramall Lane, Sheffield, S2 4SU. Closing Date: Friday 9th May 2025 Please note that in the instance of high volumes of applications we may close this vacancy earlier than the closing date noted above. Sheffield United Application Form Please download the application form on our website. Eligibility for Employment in the UK In accordance with current legislative requirements the successful applicant must produce documentary verification of their eligibility to work in the UK and will not be allowed to start work until this has been received. Equality and Diversity Sheffield United FC is committed to the principle of equal opportunity in employment and its employment policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment. Sheffield United FC are a Disability Confident Committed Employer. If you would like further information regarding the scheme and how we are able to support disabled persons within the workplace, then please contact our HR team at careers@sufc.co.uk Safer Recruitment Sheffield United FC is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful applicant will be required to undertake appropriate safeguarding checks as well as providing proof of right to work in the UK. For further information on the Club's Safeguarding Statement please access the following link: sufc.co.uk/club/policies/safeguarding-policy