IS Support Technician

Organisation: Royal Yachting Association
Salary: £26,000 - £29,000
Location: Hamble, Southampton
Contract type: Permanent (Full time)
Closing date: 5 September 2025
Interview date: 8 September 2025
Job Description: The Royal Yachting Association, based in Hamble, near Southampton, is the National Governing Body for all forms of recreational, competitive and professional boating. It represents dinghy and yacht racing, motor and sail cruising, RIBs and sportsboats, windsurfing, inland cruising and personal watercraft.

IS Support Technician

Hours: 35 hours per week
Salary: £26,000 - £29,000 per annum
Full Time: 35 hours per week
Location: Hamble office based with some hybrid working after 3 month probationary period.

The Royal Yachting Association (RYA) is looking for a proactive, solutions-focused IS Support Technician to join our Support Services team. In this role, you’ll provide second-line and third-line support for the software and hardware systems, infrastructure, and remote access for all RYA users on a number of systems.

In this role you will:
• Provide 1st and 2nd line support for around 200 staff, responding to queries on key applications, hardware, and remote access tools.
• Maintain and secure our server, network, and cloud environments, including security patches, software upgrades, and Azure Active Directory administration.
• Support core business systems including Microsoft 365 and Business Central
• Oversee our IS support call log, prioritising and escalating issues as needed.
• Manage firewall rules, endpoint security, and compliance training to ensure the RYA’s digital resilience.
• Configure and maintain IT equipment for events, working closely with organisers to meet operational needs.

We’re looking for someone who:
• Has solid experience providing 1st and 2nd line IT support in a fast-paced environment.
• Brings strong knowledge of Microsoft products, Windows Server, Active Directory, and IT security best practice.
• Can explain technical issues in plain, friendly language to non-technical colleagues.
• Thrives on problem-solving, juggling priorities, and working both independently and as part of a small, committed team.

The RYA offers a range of benefits which include:
• 36 days holiday including public holidays (pro rata for part-time employees)
• Birthday Day Off
• 10% RYA contribution to a personal pension scheme
• Free life insurance
• Discounts platform for retail, entertainment, holidays & gym membership
• Two paid volunteering days per annum
• Free charging point for electric vehicles whilst on your working days at the office
• Social events
• RYA membership

Why join us?
You’ll join a friendly, dedicated Support Services team where your skills will make a visible impact every day. We offer hybrid working, a collaborative environment, and the satisfaction of knowing you’re keeping the RYA’s operations sailing smoothly.

Closing date for applications: 12.00pm 5th September 2025
Interviews: week commencing 8th or 15th September 2025

The RYA is committed to equality of opportunity
As an equal opportunity and disability confident employer, we celebrate and welcome diversity in all its forms and believe that a diverse workforce boosts innovation, productivity, and creativity. As an Inclusive employer we are also committed to prioritising inclusion and creating a truly inclusive workplace.

We are dedicated to promoting equity, diversity and inclusion and strive to be an inclusive and diverse workplace where everyone can be their authentic selves. We would particularly encourage applications from ethnically diverse candidates who are currently underrepresented at the RYA.

#IT #JobsinIT #ITSupport
How to apply: https://www.rya.org.uk/about-us/job-vacancies/is-support-technician