Duty Manager (Casual)

Organisation: Robert Clack Leisure Centre
Salary: £13.75 an hour
Location: Dagenham
Contract type: Fixed Term (Part time)
Closing date: 30 June 2026
Job Description: Operational Management

Oversee the smooth running of the leisure centre during shifts
Open and close the facility in line with procedures
Ensure all areas (fitness suite, sports hall, studios, pitches, reception) operate safely and efficiently
Manage bookings, activities, and timetables on shift
Respond to incidents, emergencies, and customer issues professionally and promptly

Health & Safety

Act as the responsible person on shift for health and safety
Ensure compliance with health & safety policies, risk assessments, and procedures
Carry out regular facility checks and record issues
Manage accident/incident reporting and escalation
Ensure staff are following safety and safeguarding procedures

Staff Supervision

Lead, support, and supervise staff on shift
Allocate tasks and adjust staffing levels based on demand
Authorise early finishes or shift adjustments when appropriate
Ensure staff maintain high standards of customer service and professionalism
Address minor performance or conduct issues and escalate where necessary

Customer Service
Provide a friendly, helpful, and visible management presence
Handle customer complaints or queries effectively
Promote a positive experience for all users and visitors
Support membership, activities, and facility promotion where required

Administration & Reporting
Complete shift reports and handovers
Record incidents, maintenance issues, and staff attendance
Monitor usage levels and report concerns or opportunities
Support KPIs such as social media activity, customer engagement, and facility usage (where applicable)

Facility & Asset Management

Monitor cleanliness, presentation, and equipment condition
Report or escalate maintenance issues
Ensure facilities are set up correctly for activities and bookings
How to apply: Please email lcentre@robertclack.co.uk to register your interest.