Youth Employability Hub Progression Mentor

Organisation: Millwall Football Club
Salary: Competitive hourly rate (dependent on qualifications & experience)
Location: Lions Centre and satellite sites in Southwark and Lewisham
Contract type: (Part time)
Closing date: 28 August 2026
Job Description: Hours of work: Sessional – Hours predominately between 9:00 and 17:00

Salary: Competitive hourly rate (dependent on qualifications & experience)

Location: Lions Centre and satellite sites in Southwark and Lewisham

Responsible to: Youth Employability Hub Coordinator & Employability & Mentoring Officer

Supervises: 16-24 young people

Role Summary
Are you passionate about inspiring and supporting young people to overcome barriers and achieve their potential? If so, we'd love to hear from you.
Millwall Community Trust, in partnership with the Department for Work and Pensions (DWP) and Jobcentre Plus (JCP), delivers an innovative Youth Employability Hub supporting 16–24-year-olds into education, employment, apprenticeships and training.
We are seeking motivated and experienced Information, Advice and Guidance (IAG) Mentors to provide high-quality one-to-one mentoring, employability support and careers guidance. You will build positive relationships with young people, helping them develop confidence, overcome barriers and progress towards sustained positive destinations.
Working alongside an experienced and supportive team, you will benefit from a comprehensive CPD programme, ongoing mentoring and opportunities to develop your skills and progress within the Trust. This is an exciting opportunity to join a growing programme making a genuine difference to local young people, with the potential for future permanent employment.

Key Responsibilities:

1. Caseload Management
• Deliver mentoring to an allocated caseload of Hub referrals assigned by the E&M Officer
• Deliver engaging 1:1 and small-group mentoring that supports individual progression.
• Identify employment barriers providing practical support and signposting as required.
• Identify barriers to employment, providing practical support, and signposting
• Complete regular reviews, monitoring progress, attendance, and distance travelled.
• Proactively follow up disengagement, escalating any safeguarding and complex needs

2. Employability, IAG & Progression
• Deliver high-quality IAG across employment, education, apprenticeships and training.
• Support CV writing, applications, interview preparation and employability skills.
• Develop action plans and broker employment, training and work taster pathways
• Maintain knowledge of local employers, providers and employment opportunities.
• Deliver employability workshops on CVs, interview skills and career planning.

3. Partnership & Engagement
• Work collaboratively with Jobcentre Plus, Employers, and training and delivery partners.
• Promote Hub activities, recruitment events and employer engagement opportunities.
• Liaise proactively with partners to identify and secure suitable progression routes.
• Support delivery of workshops, recruitment events and employer engagement activities.
• Represent MCT professionally with partners and stakeholders.
• Develop positive employer partner relationships creating clear progression pathways

4. Outcomes & Quality
• Support participants towards agreed mentoring and positive destination outcomes
• Monitor progress against individual action plans and programme outcomes.
• Share participant feedback and evidence to compliment funder progress reporting
• Support Hub KPI achievement through effective mentoring and engagement.
• Identify progression opportunities that meet participant and funding requirements.
• Contribute to quality assurance, self-evaluation and continuous improvement.
5. Administration & Compliance
• Complete enrolments, action plans, reviews and programme documentation.
• Maintain accurate participant records across Hub MIS and CRM systems.
• Record attendance, mentoring activity, progress and participant outcomes.
• Complete timely follow-up of participant attendance and engagement.
• Ensure records and delivery meet GDPR, safeguarding and programme.

6. Safeguarding & Professional Responsibilities
• Ensure safeguarding, GDPR, equality, H&S and MCT policies are adhered at all times.
• Undertake CPD and mandatory training as required by the Trust.
• Ensure all activities are appropriately risk assessed and delivered safely.
• Work collaboratively with colleagues and positively promote MCT and programmes.

7. Additional responsibilities
• Model professional conduct and actively demonstrate MCT core values in your work.
• Act as a positive role model, presenting a professional image of the Trust and its services.
• Develop understanding and commitment to equal opportunities, in workplace & community
• Ensure when involved in any Trust activities that the Safeguarding of learners is prioritised and that safeguarding policies and procedures are being always adhered to.
• Undertake CPD opportunities as deemed appropriate
• Adhere to Trust’s policies and procedures attending Trust training/meetings as required
• Contribute to the development of a culture of continuous improvement within the Trust.
• Support all MCT departments on trust initiatives as identified by CEO, SLT & Trustees
• Actively promote the Trust in a positive and professional manner.
The details contained in this job profile, reflect the job content at the date of preparation. Therefore, it is inevitable that over time the nature of this role will change; existing duties may be lost and other duties gained without changing the general nature of duties or level of responsibility entailed.

Skills Specification
Essential (E) Desirable (D)
Qualifications
 Level 2 Information, Advice and Guidance qualification (IAG) (or willingness to achieve)
 Safeguarding qualification (or willingness to achieve)
 Maths & English Level 2 (or equivalent)  Mentoring qualification
 Youth Work, Teaching or Coaching qualification
 Mental Health First Aid (or similar)
Knowledge and Experiences
 Experience supporting young people into education, employment or training.
 Experience delivering employability or mentoring programmes.
 Experience providing 1:1 and small group interventions.
 Knowledge of local employment and training opportunities.
 Experience working with external partners & referral agencies
 Good IT skills including Microsoft Office.  Experience working with SEND and/or vulnerable young people.
 Experience using CRM/MIS systems (e.g Salesforce, SIMS)
 Experience producing reports and outcome evidence.
 Experience delivering presentations or workshops.
 Experience within the community or voluntary sector.
Skills and abilities
 Excellent interpersonal & communication skills (oral & written)
 Ability to build positive relationships with young people from diverse backgrounds.
 Ability to motivate young people to achieve their education, training and employment goals.
 Strong planning, organisation and administration skills.
 Ability to manage an individual caseload and meet targets.
 Proactive problem solver able to work independently and as part of a team.
 Ability to lead or support small group mentoring sessions.
 Flexible approach to working hours when required  Ability to lead or supervise a small mentoring group if required.
 Ability to build trust and rapport with young people from diverse backgrounds.

Personal Qualities
 Passionate about supporting young people.
 Empathetic, approachable and resilient.
 Professional, reliable and trustworthy.
 Positive team player with a proactive attitude.
 Committed to equality, inclusion and safeguarding.  Passionate about the work and values of the trust.
 Able to draw on personal or professional experience to positively engage young people.
 Strong understanding of the barriers affecting young people in education, employment and training.
Other
 Understanding of and commitment to H&S, equal opportunities and GDPR data protection policies and procedures. (E)
 Understand importance of and deliver best practice when working with hard-to-reach young people. (E)
 Commitment to complete all required CPD qualification/training set or similar funded qualifications. (E)
 Flexibility is required from post-holder to work effectively in a changing environment. (E)

To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s without an application form accompanied.
Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk
Application Form Link: www.millwallfc.co.uk/club-information/work-for-the-lions/application-form
All applications need to be sent to recruit@millwallfc.co.uk
Due to the quantity of applicants expected, only those short-listed will be notified.
Closing date for applications: Friday 28th August 2026
This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any other duties as may be reasonably requested.
Millwall Community Trust are fully committed to equality, diversity, inclusion, and anti-discrimination. We will work to address areas of under-representation and disadvantage in all aspects of our operations, activities, and services. In practice, this means that we will respect the needs of each and every individual regardless of their differences; and to this end we will deliver our operations, activities and services in such a way so as to ensure that that no one is excluded.

Please note that the appointment of the successful candidate will be subject to standard preemployment screening, as applicable to the post. This will include right-to-work, proof of identity, Disclosure and Barring Service (DBS), and references.
Please note that any personal data submitted to the charity as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. The charity’s Policy on Data Protection is available on request.

Entry into employment with the charity and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

‘Millwall Community Trust is committed to safeguarding children and adults at risk. The successful candidate may be required to undertake a Disclosure and Barring Service (DBS) check through The FA DBS process. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information given.’

Safeguarding Policy Statement

Because of the nature of the work undertaken by Millwall Community Trust (MCT), it is required by law to have in place robust safeguarding policies and procedures to ensure the protection of children, young people and adults at risk. To ensure that MCT meets that duty - and as part of a proactive, integrated and consistent approach to safeguarding - the organisation has developed a Safeguarding Handbook.

What is safeguarding?

Safeguarding is the action that is taken to promote the welfare of children, young people and adults at risk and protect them from harm. Safeguarding means protecting people from abuse, maltreatment, neglect, harm and/or exploitation. Through MCT setting up and following good safeguarding policies and procedures, it means that children, young people and adults at risk - that come into contact with our organisation - are protected from those that might pose a risk. All organisations that work with (or come into contact with) children, young people and adults at risk are required to have safeguarding policies and procedures to ensure that everyone - regardless of their age, gender, religion or ethnicity - can be protected from harm.

MCT’s Safeguarding Ethos

MCT will always seek to provide protection to any person that receives our services. To this end MCT will provide staff and volunteers with guidance on procedures they should adopt in the event that they suspect a person may be experiencing, or be at risk of, harm. MCT believes that a no one should ever experience abuse of any kind. MCT have a responsibility to promote the welfare of all children, young people and adults at risk to keep them safe. MCT are committed to work in a way that protects them. This Safeguarding Policy Statement applies to everyone that comes into contact with MCT - including as applicable - the Board of Directors & Executive Team, Senior Managers, Staff, Agency Staff, Contractors, Suppliers, Volunteers, Students on work experience, as well as anyone else working on behalf of MCT. This policy also applies to any other person that engages with the work of MCT and includes parents, carers, families and other visitors to MCT premises.

Safeguarding at MCT

MCT places the safeguarding of children, young people and adults at risk as its prime focus and has developed full safeguarding policies and procedures. To underpin the approach, MCT ensures all of its management team, staff members and volunteers have been fully trained in safeguarding to enable the organisation to live and breathe its approach. In developing MCT’s safeguarding policies and procedures, the organisation has adopted the following three-part safeguarding strategy which focuses on:

1. Getting the right people involved with MCT

This is achieved through adherence to MCT’s Safer Recruitment Policies and Procedures.

2. Creating a safe environment for children, young people & adults at risk

This is achieved by providing all required safeguarding training, support and best practice advice; and further guidance by the effective communication of MCT’s Codes of Conduct.

3. Promoting clear systems to deal with any safeguarding concerns

This is achieved through implementation of all MCT’s policies and procedures relating to safeguarding.
A full copy of MCT’s Safeguarding Handbook is available by speaking with (or contacting) the MCT person responsible for safeguarding.
How to apply: To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s without an application form accompanied. Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk Application Form Link: www.millwallfc.co.uk/club-information/work-for-the-lions/application-form All applications need to be sent to recruit@millwallfc.co.uk Due to the quantity of applicants expected, only those short-listed will be notified. Closing date for applications: Friday 28th August 2026

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Youth Employability Hub Progression Mentor