Hospitality Sales Executive

Organisation: Millwall Football Club
Salary: Competitive + Bonuses
Location: The Den, John Berylson Way, London, SE16 3LN
Contract type: Permanent (Full time)
Closing date: 29 August 2025
Job Description: Responsible to: Head of Hospitality Sales

Salary: Competitive + Bonuses

Location: The Den, John Berylson Way, London, SE16 3LN

Hours of work: 35 hours per week and Matchdays

About us:

Established in 1885, Millwall Football Club is one of the most famous football clubs in England. Currently competing in the EFL Championship, they play their home games at The Den, which is based in South Bermondsey, and has been the home of the Club since 1994.



Role Overview:

Millwall Football Club are looking to recruit a highly organised and effective sales executive to drive the matchday and seasonal hospitality sales business at this London sporting event venue.

As this is an established venue you will also be responsible for managing the existing client relationships, maintaining strong relations, ensuring regular contact and in turn driving repeat business. In addition, we are looking for someone to take the matchday hospitality offering forward, creating new relationships, generating enquiries and building up a local network of new corporate clients.

We require an individual with a good understanding of the industry and a proven track record of driving profitability in a target-driven environment.

The role would involve working with internal and external clients, taking initial phone and email enquiries, through to event completion, including coordination with clients and liaison with operational staff.



Key Responsibilities:

The role includes, but is not limited to:

· To proactively source new business and manage current clients within our matchday hospitality areas and executive box sales.

· To proactively source new business for car park and internal stadium bowl hire.

· Build and develop strong relationships with both existing, and new, matchday and seasonal hospitality clients and executive members.

· Focus on sourcing new business and creating own appointments and lead generation

· Work with both Corporate clients and Agencies to deliver new business target

· Attend both onsite and offsite meetings.

· Produce and deliver high value proposals; presenting to potential senior level clients alongside the Head of Hospitality Sales.

· Produce weekly, monthly and quarterly sales activity reports.

· Research and attend business exhibitions locally and nationally.

· Continually review and benchmark product offering, systems and processes: identifying improvements and providing solutions to the Head of Hospitality Sales and Head of Commercial.

· Achieve KPI’s as set and agreed with Head of Hospitality Sales.

· Ensure all leads and activities are thoroughly followed up to maximise revenue generation.

· To demonstrate the ability to negotiate rates and secure business, by understanding the needs of the customer and deliver them in a commercial and practical manner.

· The role will include matchday working, which will be agreed in advance.

· Assist both the Head of Commercial and Head of Hospitality Sales in day-to-day tasks as and when required.

· Assist the wider Commercial Team in answering enquires relating to both sponsorships and hospitality.



Essential Requirements / Qualifications:

· Worked within a sales and/or sporting environment

· Great attention to detail

· Effective communication skills both written and oral

· A self motivated individual who thrives in a fast-paced environment, with the ability to work flexibly with a range of internal and external stakeholders.

· A clear, polite and professional manner.

· Ability to represent the club in a positive and professional manner. This is a high-profile role, therefore, you must present yourself with a clean and smart appearance.



Desired Requirements / Qualifications:

· Trustworthy, conscientious and reliable

· Ability to work under own initiative as a self-motivated individual

· Ability to work calmly under pressure

· Upholding and promoting the clubs policies and procedures including health and safety, safeguarding and equal opportunities policies and procedures.

· Used a ticketing service provider

To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s.

Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk

Application Form Link: www.millwallfc.co.uk/club-information/work-for-the-lions/application-form

All applications need to be sent to recruit@millwallfc.co.uk

Due to the quantity of applicants expected, only those short-listed will be notified.



Closing date for applications: Friday 29th August 2025



This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any other duties as may be reasonably requested.

Millwall Football Club are fully committed to equality, diversity, inclusion and anti-discrimination. We will work to address areas of under-representation and disadvantage in all aspects of our operations, activities and services. In practice, this means that we will respect the needs of each and every individual regardless of their differences; and to this end we will deliver our operations, activities and services in such a way so as to ensure that that no one is excluded.

‘Millwall FC is committed to safeguarding children and adults at risk. The successful candidate may be required to undertake a Disclosure and Barring Service (DBS) check through The FA DBS process. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information given.’



Safeguarding Policy Statement

Because of the nature of the work undertaken by The Millwall Football and Athletic Company (1985) Limited (MFC), it is required by law to have in place robust safeguarding policies and procedures to ensure the protection of children, young people and adults at risk. To ensure that MFC meets that duty - and as part of a proactive, integrated and consistent approach to safeguarding - the organisation has developed a Safeguarding Handbook.



What is safeguarding?

Safeguarding is the action that is taken to promote the welfare of children, young people and adults at risk and protect them from harm. Safeguarding means protecting people from abuse, maltreatment, neglect, harm and/or exploitation. Through MFC setting up and following good safeguarding policies and procedures, it means that children, young people and adults at risk - that come into contact with our organisation - are protected from those that might pose a risk. All organisations that work with (or come into contact with) children, young people and adults at risk are required to have safeguarding policies and procedures to ensure that everyone - regardless of their age, gender, religion or ethnicity - can be protected from harm.



MFC’s Safeguarding Ethos

MFC will always seek to provide protection to any person that receives our services. To this end MFC will provide staff and volunteers with guidance on procedures they should adopt in the event that they suspect a person may be experiencing, or be at risk of, harm. MFC believes that a no one should ever experience abuse of any kind. MFC have a responsibility to promote the welfare of all children, young people and adults at risk to keep them safe. MFC are committed to work in a way that protects them. This Safeguarding Policy Statement applies to everyone that comes into contact with MFC - including as applicable - the Board of Directors & Executive Team, Senior Managers, Staff, Agency Staff, Contractors, Suppliers, Volunteers, Students on work experience, as well as anyone else working on behalf of MFC. This policy also applies to any other person that engages with the work of MFC and includes parents, carers, families and other visitors to MFC premises.



Safeguarding at MFC

MFC places the safeguarding of children, young people and adults at risk as its prime focus and has developed full safeguarding policies and procedures. To underpin the approach, MFC ensures all of its management team, staff members and volunteers have been fully trained in safeguarding to enable the organisation to live and breathe its approach. In developing MFC’s safeguarding policies and procedures, the organisation has adopted the following three-part safeguarding strategy which focuses on:

1.       Getting the right people involved with MFC

This is achieved through adherence to MFC’s Safer Recruitment Policies and Procedures.

2.      Creating a safe environment for children, young people & adults at risk

This is achieved by providing all required safeguarding training, support and best practice advice; and further guidance by the effective communication of MFC’s Codes of Conduct.

3.      Promoting clear systems to deal with any safeguarding concerns

This is achieved through implementation of all MFC’s policies and procedures relating to safeguarding.

A full copy of MFC’s Safeguarding Handbook is available by speaking with (or contacting) the MFC person responsible for safeguarding.
How to apply: To Apply: To comply with safer recruitment procedures for the Club we are unable to accept CV’s. Please ensure that you complete our standard application form (which is available via a link on our website). If you do require assistance in any part of the application process, please contact us via recruit@millwallfc.co.uk Application Form Link: www.millwallfc.co.uk/club-information/work-for-the-lions/application-form All applications need to be sent to recruit@millwallfc.co.uk Due to the quantity of applicants expected, only those short-listed will be notified. Closing date for applications: Friday 29th August 2025