Customer Service Assistant

Organisation

Loughborough University, Loughborough Sport

Salary

£26108 to £24517 per annum (pro rata). Subject to annual pay award and shift allowance.

Location

Loughborough

Contract type

Permanent (Part time)

Closing date

23 August 2026

Interview date

2 September 2026

Job Description

Part time (33.26 hours per week) and open ended

Shift allowance of 12.5% term time and 5% vacation time

We are looking for an inspiring individual to lead the way in delivering outstanding customer care by promoting a friendly and welcoming front-of-house environment at Loughborough University in one of our world class sports facilities. Come and meet our customers and see why we have been nominated the Sports University of the Year once again!

Whether it be our gym members, performance teams, Athletic Union clubs or community members, you will be the first point of contact for everyone. We are looking for a sociable, enthusiastic individual with a ‘can do’ attitude, someone who would be proud to be part of our team and will deliver a first-class service to all our customers.

The role will be based at one of our reception desks where you will be expected to handle enquiries both in person and over the phone. The role will also involve making bookings for a variety of clubs, sports, and facilities across campus using our booking software and responding to our various email inboxes.

The shift pattern alternates between mornings, evenings and weekends, and bank holiday and University closure days are also included.

Contact for informal enquiries: Greg Handsley on g.handsley@lboro.ac.uk 

Closing date for receipt of applications: 23rd August 2026
Interviews: 2nd September 2026

How to apply

https://vacancies.lboro.ac.uk/tlive_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=303349f8ZQ&WVID=5913100PrZ

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