Customer Service Assistant

Organisation: Loughborough University, Loughborough Sport
Salary: £24242 to £24517 per annum (pro rata for part time). Subject to annual pay award and 5% shift allowance.
Location: Loughborough
Contract type: Permanent (Part time)
Closing date: 9 November 2025
Job Description: Part time (32 hours per week) and open ended

5% shift allowance

We are looking for an inspiring individual to lead the way in delivering outstanding customer care by promoting a friendly and welcoming front-of-house environment at Loughborough University in one of our world class sports facilities. Come and meet our customers and see why we have been nominated the Sports University of the Year once again!

Whether it be our gym members, performance teams, Athletic Union clubs or community members, you will be the first point of contact for everyone. We are looking for a sociable, enthusiastic individual with a ‘can do’ attitude, someone who would be proud to be part of our team and will deliver a first-class service to all our customers.

The role will be based at one of our reception desks where you will be expected to handle enquiries both in person and over the phone. The role will also involve making bookings for a variety of clubs, sports, and facilities across campus using our booking software and responding to our various email inboxes.

The role is working a shift pattern and will receive a shift allowance of 5% all year round. The shift patterns alternate between mornings, evenings and weekends, and bank holiday and University closure days are also included.

For shift details and/or informal enquiries please contact Mark Wayman, Duty Manager, on m.wayman@lboro.ac.uk

Closing date: 9th November 2025

Interviews will take place w/c 24th November 2025

Loughborough University is committed to achieving equity and valuing diversity in all aspects of employment and welcomes applications from all sections of the community. As one of the country's leading universities we understand the importance of investing in our staff and their professional development.
How to apply: https://vacancies.lboro.ac.uk/tlive_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=482236cIYp&WVID=5913100PrZ