Assistant Customer Lifecycle Manager

Organisation: Lawn Tennis Association
Salary: Up to £43,000 per annum depending on experience
Location: London
Contract type: Permanent (Full time)
Closing date: 19 April 2026
Job Description: Our vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.

The Customer Strategy & Marketing department exists to broaden the relevance and increase the visibility of tennis all year round in order to grow fan engagement and participation. It seeks to do this by:

• Developing and executing our brand platform for tennis: Play Your Way.
• Building content and communications that increase levels of fan engagement, drive new participation and win back lapsed players.
• Working with partners to amplify and maximise our efforts to open tennis up.

The LTA’s Customer Engagement team sits at the heart of growing tennis and padel in Britain. We connect millions of Fans, Players, Competitors, Coaches and Venues to the sport, shaping experiences that feel personal, relevant and genuinely valuable at every stage of the journey.

We’re now looking for an Assistant Customer Lifecycle Manager to support the delivery and optimisation of our customer lifecycle activity. This is a hands-on role with real responsibility: you’ll build and improve the journeys that engage and retain our audiences across email, push, in-app messaging and website personalisation.

Reporting to the Customer Lifecycle Manager, you’ll combine technical execution with data-led thinking. If you care about customer experience, enjoy working closely with data and like seeing your work go live and perform at scale, this role offers meaningful impact and room to grow.

Interview Timelines
• Please note, the application window for this role closes at midnight on Sunday 19th April
• First stage interviews will take place via Teams on the 28th or 29th April 2026
• Second stage interviews will take place at the National Tennis Centre on 5th or 6th May 2026

Our Support to You
When applying for our roles, you will be asked as part of our application process if you require any adjustments or support during the recruitment process. Adjustments could include extra time for assessments, interview questions in advance, alternative formats for materials or wheelchair access. Any information you provide will be treated in confidence and only used to make sure you have the best possible experience with us.

If you have any specific questions regarding your application or if anything’s unclear at all, please contact our recruitment team by emailing recruitment@lta.org.uk

Life at the LTA
The LTA, through its vision 'Tennis Opened Up', is committed to creating an inclusive environment where all colleagues feel included and a strong sense of belonging. We particularly welcome applications from people from ethnically diverse communities, deaf and disabled people, members of the LGBTQ+ community and people with lived experience of the UK's many and varied communities.

Read some of our colleague testimonials below and find out more here

“As a new mum, I’ve appreciated the LTA’s newly enhanced benefits, which have supported me during maternity leave and in my return to work. In total, I have been with the LTA for four years and love the diversity of my role.”

“Everyone's respected in terms of the culture, ethnicity, and the background, so you don't feel inequal in any capacity. I remember how supportive my team had been during Ramadan, being fully understanding of its requirements and flexible with my work schedule.”

“As a new starter at the LTA, my experience has been overwhelmingly positive. Being a tennis fan, I was excited to join the organisation, and from day one, I’ve been impressed by everyone’s dedication to our mission of 'Tennis Opened Up', as well as promoting diversity, inclusion, and sustainability.”
How to apply: https://careers.lta.org.uk/vacancies/673/assistant-customer-lifecycle-manager.html