Customer Support Manager

Organisation: Lawn Tennis Association
Salary: up to £46,250 per annum depending on experience
Location: National Tennis Centre, 100 Priory Lane, Roehampton, London SW15 5JQ
Contract type: Permanent (Full time)
Closing date: 25 June 2025
Interview date: 3 July 2025
Job Description: Our vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.

The LTA Customer Support team is an integral part of our business, playing a crucial role in supporting a wide range of tennis customers and colleagues by delivering high quality customer centric support.

As the team Manager you will lead and develop a way of working that delivers significant change through efficient and effective customer support solutions both internally and externally. Working in partnership across the business and particularly with our internal digital and technology teams as well as the rest of the Tennis Development directorate, this role will ensure that the business’ external customer engagement is managed as efficiently as possible.

This role will be central to the successful implementation of key aspects of the LTA’s Digital Strategy to deliver significant change in how we service customers, enabling a greater degree of self-service, and by providing effective delivery support across the Tennis Development directorate and wider business. It will also have a role in supporting and driving greater efficiencies in administrative processes across the business.

Please note, applications close at midnight on Wednesday 25th June 2025.

First stage interviews will be taking place via Microsoft Teams on 3rd and 4th July 2025.

Final stage interviews will take place in-person at the National Tennis Centre on 11th and 14th July 2025.
How to apply: Please apply directly via the careers page on our website. You can do so using the link below: https://careers.lta.org.uk/vacancies/562/customer-support-manager.html