General Assistant - University Placement Year

Organisation: Lawn Tennis Association
Salary: £13.85 per hour
Location: National Tennis Centre, 100 Priory Lane, Roehampton, London, SW15 5JQ
Contract type: Fixed Term (Full time)
Closing date: 18 May 2025
Interview date: 27 May 2025
Job Description: The LTA's vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.

The General Assistant plays a key part of the team in supporting the Operations Team’s delivery at the NTC, ensuring excellence in service, aligned with the new standards and vision of the NTC.

The General Assistant is responsible for presentation standards within the centre and its grounds, assisting with the daily running of the NTC and the delivery of setup logistics for meetings, functions, and events. This will eventually lead onto duty manager training and potentially running the building on a daily basis.

This role is suitable for university students looking to take an industrial placement year (year in industry) as part of their studies.

Please note, applications will close on Sunday 18th May.

First stage interviews will take place via Microsoft Teams the week commencing Monday 26th May.

Second stage interviews will take place in-person at the National Tennis Centre the week commencing Monday 2nd June.

Key Accountabilities
• As part of the Operations team, you will be responsible for assisting where needed the cleaning of our accommodation suites; by cleaning bedrooms and bathrooms to a ‘5-star’ standard, providing clean towels and ensuring our guests have a great experience. Providing clean
changing rooms and toilet facilities for NTC users; ensuring that surrounding corridors are clean and communal areas are clear of litter and debris.
• Ensuring that the training and rehabilitation facilities are clean, such as the performance gym, the lower gym, the medical suite, and the ice baths.
• Providing a clean office area for the LTA colleagues; Ensuring kitchenette areas are clean and tidy for constant use.
• Taking part in weekly deep cleans of the building, being responsible for areas of focus as agreed by the duty manager.
• Ensuring all meeting rooms, functions and events are set-up as required and presented with excellence, working in partnership with the Catering Team where appropriate.
• Assisting your line manager in stock checks and reporting when products are needed before they run out.
• Assisting the Maintenance Team in repair and upkeep of the facility.
• Being responsible for waste management by ensuring waste areas are kept clean.
• Maintaining health, safety and security in the workplace and complying with company procedures and guidelines by carrying out site inspections as part of our Brand Standards Audits and being involved in creating subsequent action plans.
• Taking part in weekly meetings to develop the team and engage in training and activities to boost team morale.
• Once experience is gathered of the building and daily operation, Duty Manager training will be required to lead the Operations Team on day-to-day shifts, varying between mornings, evenings and weekends.
• Assist the management team with ongoing and new projects, as well have a hand in collaborating with other operational departments within the LTA to enhance and develop the stakeholder experience at the NTC.
• Become proficient in front of house duties including reception, delivery duties and daily communication to other departments.
• Health and Safety training relevant to operating the building daily and support the team in implementing processes.
• Will be trained on a 3 day First Aid course.
• Take an active role in our court maintenance. Our clay courts need scheduled maintenance
and repair during the season March to May. Training on clay court maintenance will be essential.
• Take an enthusiastic role in supporting the grounds team to ensure rain covers are being used on the grass courts.
How to apply: Please apply directly via the careers page on our website. You can do so using the link below: https://careers.lta.org.uk/vacancies/545/general-assistant--university-placement-year.html