Customer Service Executive

Organisation: Jane Tomlinson's Run For All
Salary: Up to £28,500
Location: Leeds
Contract type: (Part time)
Closing date: 27 April 2026
Job Description: Jane Tomlinson’s Run For All is one of the UK’s largest not-for-profit sporting event organisations, staging high-profile mass participation events like the Leeds 10K, York 10K, Rob Burrow Leeds Marathon and The Altra Yorkshire Marathon. With charity at its heart, we inspire participants to get active while raising vital funds for good causes.

The successful candidate will join the Leeds-based team to work as part of the Marketing function, and will demonstrate excellent verbal and written communication skills.

Working in a busy environment, the role will demand a high level of efficiency and accuracy to deal with participants and customer enquires in a timely manner. This role is likely to develop and responsibilities may be added, making it ideal for someone who wishes to get a head start in the events sector.

The role is office-based Monday to Friday and there will be a requirement to work event weekends with time given back in lieu.

Main Responsibilities:

The Customer Service Executive will work alongside the Marketing team to deal with all customer enquiries.

Duties will include:

Taking and directing calls politely and efficiently, ensuring any messages are passed on accurately and promptly

Being the first point of contact for participant enquiries, via email and telephone

Preparation of well-presented, accurate correspondence to our customers and suppliers

Managing the online registration system and using the data to produce reports as required.

Ensure all event setup, categories, pricing and entry deadlines within the system are accurate, up to date and aligned with event requirements.

Collaborate with the marketing team to design and implement initiatives that improve customer satisfaction and engagement.

Oversee the management of the race office on event day, ensuring smooth operations and efficient customer service for entrants. Including packing and sorting of race packs.

Provide administrative support to the events and marketing team

Assist the Management team in the efficient running of the office on a daily basis

General office duties, such as franking and posting of external mail

Manage office supplies, equipment and general facilities, ensuring timely replenishment and maintenance

Coordinate and maintain office operations, ensuring an organised and efficient working environment.

Liaise with suppliers, contractors and service providers as needed

Key Attributes

Prior Customer service experience

Excellent verbal and written communication skills, with the ability to influence and engage customers effectively.

Commercial awareness

Organisation, time management, prioritising and the ability to handle a complex, varied workload

Attention to detail but also the ability to see the implications for the bigger picture

Ability to work under pressure, manage deadlines, and maintain a positive and professional demeanour.

Reliability and discretion: you will often learn of confidential matters

Communication, negotiation and relationship-building skills

Organisational skills

IT skills

Problem solving skills

Initiative

Passion for sport, particularly running, and an understanding of the needs and motivations of participants.

Have a good knowledge of Microsoft Office IT packages including Word, Outlook, Excel and PowerPoint

Be able to juggle a wide range of activities, prioritise own workload and meet deadlines

Have a full clean driving licence and access to a vehicle

Ability to work flexibly, including weekends and out-of-hours, particularly during event seasons.

Educated to degree level or equivalent in a relevant field (desirable but not essential).

With charity at our core, we are looking to employ someone who understands the unique ethos of and aims of the organisation. As one of the key customer facing roles within Run For All, you will be calm under pressure and always possess an extremely professional manner. You will need to own a car and have a full clean driving licence to be considered for this position. You should expect to work a number of weekends and occasionally, out of hours, especially throughout the event season.
How to apply: To apply for this position please send your CV and a covering letter to Becky@runforall.com by Friday 24th April. In person interviews to be held with w/c 27th April