Protocol Manager

Organisation: Invictus UK 2027 Ltd
Salary: £50,000 per annum
Location: Birmingham/ Hybrid
Contract type: Fixed Term (Full time)
Closing date: 22 September 2026
Interview date: 28 September 2026
Job Description: About us

Invictus UK 2027 is a charity and delivery organisation for Invictus Games Birmingham 2027, taking place in July 2027 at the National Exhibition Centre (NEC) and Sandwell Aquatics Centre. Founded by Prince Harry, The Duke of Sussex in 2014, the Invictus Games uses adaptive sport to support the recovery of Wounded, Injured, and Sick (WIS) service personnel and veterans.

Birmingham 2027 will bring together 550 competitors from over 25 nations across 12 sports, including Archery, Athletics, Cycling, Esports, Indoor Rowing, Laser Run, Pickleball, Powerlifting, Sitting Volleyball, Swimming, Wheelchair Basketball, and Wheelchair Rugby.

The Games are about more than competition. Success is measured in every step forward, every challenge faced, every barrier overcome. Every throw, stride, and lift is a victory.

Our mission is to celebrate the unconquered spirit of WIS service personnel and veterans, deliver an outstanding Games, and create lasting social impact across Birmingham and the Midlands.

Through our Impact Programme, we will create recovery opportunities for thousands of WIS and their families, while delivering long-term benefits for Birmingham and the West Midlands.

Birmingham sits at the heart of this story, from life-saving care at Queen Elizabeth Hospital Birmingham to rehabilitation at the Defence and National Rehabilitation Centre and support at Fisher House, with many competitors returning to the place that supported them.

The role

We are looking for a Protocol Manager to join our fantastic team at Invictus UK 2027.   

Sitting within the Games Services delivery area, we are looking to appoint an experienced individual to lead the delivery of the protocol function of the 2027 Invictus Games.  This key role covers IPP & VIP management, hospitality operations and stakeholder relations. It is an essential and central element of the 2027 Invictus Games. 

The Protocol Manager will act as the central liaison between military and government officials, international delegations and their officials and the 2027 Invictus Games whilst providing a coordinated and effective end user experience.  The role will manage a team that will deliver numerous high-profile visitors set against an event with significant media coverage. Delivery must be flawless and coordinated in a manner that sympathetically reflects the Invictus Games and the needs of the competitors and their family and friends.  

Based in our Birmingham office you will work in close collaboration with the Family & Friends Lead, the Participating Nations Lead, Operations team and wider Invictus Games Birmingham 2027 team.  

This is a full time, fixed term role to 31 July 2027.

The salary for this position is £50,000 per annum.

This role shall be based at our Birmingham office and flexible, hybrid working arrangements are available with the Organisation.

Employee Benefits include:

30 days annual leave per annum plus public holidays

Flexible working arrangements

Wellbeing time
How to apply: For an informal discussion about the role please contact: tim.james@invictusgames2027.org  Please refer to https://www.invictusgames2027.org/careers for full application details and detailed job description. To apply please send a CV and covering letter to recruitment@Invictusgames2027.org.  Please clearly state in the covering letter how your background, skills and experience meet the criteria set out in the Job Description and Person Specification.  Closing date: 22 September 2026 (We reserve the right to close the listing early should we receive sufficient number of candidates before the closing date) Interview date: week beginning 28 September 2026 If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements. Equal Opportunities and Safeguarding Invictus Games 2027 is a proud equal opportunities employer and is also committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Staff to share this commitment. Dependent on the role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you if applicable. We value diversity and welcome applications from candidates from diverse backgrounds.

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Protocol Manager