Digital Manager

Organisation: Invictus UK 2027 Ltd
Salary: £50,000 to £60,000 per annum
Location: The role will be based at our London office, with some hybrid working and travel to Birmingham as required.
Contract type: Fixed Term
Closing date: 11 May 2026
Job Description: About us
Invictus UK 2027 is a charity and delivery organisation for Invictus Games Birmingham 2027, taking place in July 2027 at the National Exhibition Centre (NEC) and Sandwell Aquatics Centre. Founded by Prince Harry, The Duke of Sussex in 2014, the Invictus Games uses adaptive sport to support the recovery of Wounded, Injured, and Sick (WIS) service personnel and veterans.

Birmingham 2027 will bring together 550 competitors from over 25 nations across 12 sports, including Archery, Athletics, Cycling, Esports, Indoor Rowing, Laser Run, Pickleball, Powerlifting, Sitting Volleyball, Swimming, Wheelchair Basketball, and Wheelchair Rugby.

The Games are about more than competition. Success is measured in every step forward, every challenge faced, every barrier overcome. Every throw, stride, and lift is a victory.

Our mission is to celebrate the unconquered spirit of WIS service personnel and veterans, deliver an outstanding Games, and create lasting social impact across Birmingham and the Midlands.

Through our Impact Programme, we will create recovery opportunities for thousands of WIS and their families, while delivering long-term benefits for Birmingham and the West Midlands.

Birmingham sits at the heart of this story, from life-saving care at Queen Elizabeth Hospital Birmingham to rehabilitation at the Defence and National Rehabilitation Centre and support at Fisher House, with many competitors returning to the place that supported them.

The role
We are looking for a Digital Manager to take ownership of the digital platforms that will power Invictus Games Birmingham 2027.

From the official website to the Games app, you will be responsible for ensuring world-class digital experiences for a global audience.

This is a highly technical and delivery-focused role where you will manage developers, suppliers, and digital systems to ensure platforms are fast, reliable, accessible, and fully integrated with marketing, communications, and broadcast needs.

You will play a critical role in ensuring millions of users experience the Games seamlessly across digital touchpoints.

This is a full time, fixed term role to 31 October 2027.

The salary (range) for this position is £50,000 to £60,000 per annum.

The role will be based at our London office, with some hybrid working and travel to Birmingham as required. There will be a requirement to attend the office a minimum of 3–4 days per week on appointment, increasing to 4–5 days per week from Quarter 1 next year.

Employee Benefits include:
- 30 days annual leave per annum plus public holidays
- Flexible working arrangements
- Wellbeing time

Candidate Availability Requirements
Given the short-term nature of this project, we are seeking candidates who can commence work in the near future. Unfortunately, it will be challenging to accommodate individuals with lengthy notice periods, as prompt availability is essential for the timely commencement and completion of the project.

Key Duties and Responsibilities
• Lead the development, delivery, and ongoing management of the Invictus Games Birmingham 2027 website
• Oversee the development and implementation of the official Games mobile application, including functionality, roadmap, and user experience
• Manage relationships with external digital suppliers, developers, and technical partners
• Define and oversee digital platform architecture, including integrations with CRM, ticketing, and marketing systems
• Ensure platforms are optimised for performance, accessibility, usability, and scalability
• Implement and manage analytics, tracking, and reporting frameworks (e.g. user journeys, conversion tracking, performance insights)
• Work closely with the Marketing Manager to support acquisition and conversion journeys across digital platforms
• Work closely with the Communications Manager to ensure content is effectively delivered across platforms (while not owning content creation)
• Support broadcast requirements by ensuring digital platforms can host, stream, or distribute relevant content where required
• Ensure compliance with data protection, security, and accessibility standards
• Oversee website and app updates, testing, QA, and release cycles
• Manage risks associated with digital delivery, including performance, downtime, and security issues
• Provide regular reporting and insight on platform performance and user behaviour

Key Relationships
• Director of Communications – to align digital delivery with overall communications and organisational objectives
• Communications Manager – to support delivery of content across digital channels
• Marketing Manager – to support user journeys, conversion, and performance tracking
• Charley Rumsey (Partnerships Manager) – to support delivery of partner requirements across digital platforms
• Tim Munton (Commercial Lead) – to ensure digital platforms support commercial opportunities and partner integrations
• Sonia Howe (Chief Strategy Officer) – to ensure alignment with organisational strategy and audience needs
• Broadcast Manager – to support integration of broadcast content and digital distribution where required
• Communications Executive – to support updates, publishing, and coordination
• External digital agencies, developers, and platform providers

Person Specification

Qualifications
Essential qualifications
• None specified
Desirable qualifications
• Degree in Digital, Technology, Product Management, or a related field
• Professional qualification in digital, product, or UX

Experience
Essential experience
• Previous experience in a Digital Manager, Product Manager, or similar role
• Proven experience delivering websites and/or apps from development through to launch
• Experience managing external developers or digital agencies
• Experience working with CMS platforms and digital ecosystems
• Experience implementing analytics and tracking frameworks

Desirable experience
• Experience working on high-traffic or public-facing platforms
• Experience in events, sport, or major campaigns
• Experience integrating CRM, ticketing, or marketing systems

Skills
Essential skills
• Strong understanding of digital product management and delivery
• Technically confident, with the ability to work with developers and translate requirements
• Strong understanding of UX, user journeys, and digital performance
• Experience with analytics tools
• Excellent project management and organisational skills
• Ability to manage multiple suppliers and workstreams simultaneously
• Strong problem-solving skills and attention to detail
• Understanding of data protection, accessibility, and security requirements
• Excellent communication skills, with the ability to work across technical and non-technical teams
How to apply: For an informal discussion about the role please contact Ritchie Rebbeck / ritchie.rebbeck@invictusgames2027.org To apply please send a CV and covering letter to recruitment@Invictusgames2027.org. Please clearly state in the covering letter how your background, skills and experience meet the criteria set out in the Job Description and Person Specification. Please refer to https://www.invictusgames2027.org/jobs (We reserve the right to close the listing early should we receive sufficient number of candidates before the closing date). Equal Opportunities Invictus Games 2027 is committed to providing equal opportunities for all. We value diversity and welcome applications from candidates from diverse backgrounds. Invictus Games 2027 is responsible for ensuring that no job applicant receives less favourable treatment on the grounds of age, gender, disability, ethnic origin, race, colour, parental or marital status, pregnancy, social or class background, nationality, religious belief, sexual preference or political belief.