Accreditation and Registration Manager

Organisation: Invictus UK 2027 Ltd
Salary: £50,000 FTE per annum
Location: Hybrid/ Birmingham
Contract type: Fixed Term (Full time)
Closing date: 12 April 2026
Job Description: Accreditation & Registration Manager

The role

We are looking for an Accreditation and Registration Manager to join our fantastic team at Invictus UK 2027 and as part of our social impact strategy are keen to make some appointments from the Birmingham and West Midlands area.
In this role you will be responsible for the delivery of the registration and accreditation process for the 2027 Invictus Games. We are looking to appoint an experienced and knowledgeable individual to our operations team who will work with Populous, our registration partner, to deliver a thoroughly fit for purpose service covering; planning, data collection, data management, delivery and control management for all accredited client groups.

Based in our Birmingham office you will work in close collaboration with Populous, the Operations team and wider Invictus Games Birmingham 2027 team and will be responsible for all aspects of the registration and accreditation process.

About Invictus UK 2027

Invictus UK 2027 is a charity and delivery organisation for Invictus Games Birmingham 2027, taking place in July 2027 at the National Exhibition Centre (NEC) and Sandwell Aquatics Centre. Founded by Prince Harry, The Duke of Sussex in 2014, the Invictus Games uses adaptive sport to support the recovery of Wounded, Injured, and Sick (WIS) service personnel and veterans.
Birmingham 2027 will bring together 550 competitors from over 25 nations across 12 sports, including Archery, Athletics, Cycling, Esports, Indoor Rowing, Laser Run, Pickleball, Powerlifting, Sitting Volleyball, Swimming, Wheelchair Basketball, and Wheelchair Rugby.
The Games are about more than competition. Success is measured in every step forward, every challenge faced, every barrier overcome. Every throw, stride, and lift is a victory.
Our mission is to celebrate the unconquered spirit of WIS service personnel and veterans, deliver an outstanding Games, and create lasting social impact across Birmingham and the Midlands.
Through our Impact Programme, we will create recovery opportunities for thousands of WIS and their families, while delivering long-term benefits for Birmingham and the West Midlands.
Birmingham sits at the heart of this story, from life-saving care at Queen Elizabeth Hospital Birmingham to rehabilitation at the Defence and National Rehabilitation Centre and support at Fisher House, with many competitors returning to the place that supported them.

Role Summary

We are looking to appoint an experienced and knowledgeable individual to our operations team to lead the delivery of the registration and accreditation process for the 2027 Invictus Games. The post will report to the Operations Director and Deputy Director for Partners and Participating Nations, and will play a key role in ensuring that Populous, our registration partner, delivers a thoroughly fit for purpose service covering; planning, data collection, data management, delivery and control management for all accredited client groups.

Based in our Birmingham office you will work in close collaboration with Populous, our registration partner, the Operations team and wider Invictus Games Birmingham 2027 team and will be responsible for all aspects of the registration and accreditation process.

The primary purpose of the role is for Registration and Accreditation; however, we would welcome applications from those with wider event delivery experience across a wider range of functional areas, beyond accreditation.

Key Duties and Responsibilities
• Drive the delivery of key data capture (Via Smartsheet) required to deliver a comprehensive accreditation process for all client groups, including competitors, family and friends, staff, IG27 staff, media, third parties and protocol guests
• Lead the procurement of assets and hardware for use in the venues at Games Time, including but not limited to: accreditation passes; printers; access scanners
• Drive the management and use of data between all workstreams of the Games, host venues and key suppliers
• Deliver a registration and accreditation process that is inclusive, sustainable, intuitive and easily shared, edited and usable, incorporating a world class approach to accessibility and inclusivity
• Lead the training of the wider IG27 team and key stakeholders in the use of the system, developing official guides in the process
• Lead Games Time delivery of the accreditation process ensuring an efficient, risk free and easy to access system is in place, with a team of volunteers to support delivery

Key Relationships

• To work with functional area leads in the development of accreditation requirements across all delivery areas.
• To lead the relationship with Populous, our registration and accreditation partner.
• To develop strong positive collaborative relationships with key partners and contractors.

Person Specification

Qualifications:
Desirable
• Educated to degree level or equivalent experience
Experience:
Essential
• Recent experience of operating a registration & accreditation process at major international multi-sport events safely, on time and on budget
• Proven track record of delivering accreditation and registration systems
• At least 3 years’ operational experience of major sporting events
• A passion for the Invictus Games movement, adaptive sport and major events
• Flexible and innovative approach to event operations - experience in working across several operational areas
• Proven experience of stakeholder management within an event environment in planning and delivery
• Experience in identifying and managing risks
• Ability to manage and resolve unforeseen issues quickly and in a calm manner
Desirable
• Experience of working in smaller organising committees and/or event delivery agencies and of driving efficiencies
• Experience of delivering multi-sport events

Skills:
Essential
• An in-depth understanding of Smartsheet
• Excellent communication skills, both written and verbal, with the ability to deal effectively with people at all work levels
• In-depth knowledge of accreditation best practices for international sports events

This is a fixed term role to 31 July 2027, both full time and part time applications considered.

The salary for this position is £50,000 FTE per annum.

This role shall be based at our Birmingham office and flexible, hybrid working arrangements are available with the Organisation.

Employee Benefits include:
- 30 days annual leave per annum plus public holidays
- Flexible working arrangements
- Wellbeing time

How to apply

For an informal discussion about the role please contact: tim.james@invictusgames2027.org
To apply please send a CV and covering letter to recruitment@Invictusgames2027.org.
Please refer to Invictus Games - Birmingham 2027
Please clearly state in the covering letter how your background, skills and experience meet the criteria set out in the Job Description and Person Specification.

Closing date: 12th April 2026
(We reserve the right to close the listing early should we receive sufficient number of candidates before the closing date)
Interview date: Week commencing 20th April 2026.

Equal Opportunities
Invictus Games 2027 is committed to providing equal opportunities for all. We value diversity and welcome applications from candidates from diverse backgrounds.
Invictus Games 2027 is responsible for ensuring that no job applicant receives less favourable treatment on the grounds of age, gender, disability, ethnic origin, race, colour, parental or marital status, pregnancy, social or class background, nationality, religious belief, sexual preference or political belief.
How to apply: How to apply For an informal discussion about the role please contact: tim.james@invictusgames2027.org To apply please send a CV and covering letter to recruitment@Invictusgames2027.org. Please refer to https://www.invictusgames2027.org/join-the-team Please clearly state in the covering letter how your background, skills and experience meet the criteria set out in the Job Description and Person Specification. Closing date: 12th April 2026 (We reserve the right to close the listing early should we receive sufficient number of candidates before the closing date) Interview date: Week commencing 20th April 2026. Equal Opportunities Invictus Games 2027 is committed to providing equal opportunities for all. We value diversity and welcome applications from candidates from diverse backgrounds. Invictus Games 2027 is responsible for ensuring that no job applicant receives less favourable treatment on the grounds of age, gender, disability, ethnic origin, race, colour, parental or marital status, pregnancy, social or class background, nationality, religious belief, sexual preference or political belief.