Duty Manager

Organisation: Hurlands Pickleball & Padel
Salary: £28,900
Location: Farnham, Surrey
Contract type: Permanent (Full time)
Closing date: 7 November 2025
Interview date: 14 November 2025
Job Description: About Hurlands

Hurlands is a brand new Pickleball and Padel Club opening in January 2026 with 4 Padel courts and 10 Pickleball courts. The club will also boast a bar, café, fitness studios and club shop.
Role Overview

As a Duty Manager, you’ll take day-to-day responsibility for the smooth operation of the centre during your shifts.

You’ll lead by example, ensuring excellent customer service, safe facilities, and efficient team performance around the courts, reception, shop, fitness studios and lounges.

This is a hands-on role — ideal for someone with experience in sports, leisure, hospitality, or retail management who enjoys being active, problem-solving, and engaging with people.

Key Responsibilities
Centre Operations: Oversee daily running of the club, ensuring all facilities (courts, reception, shop, café if applicable) operate smoothly and safely.
Customer Service: Act as the first point of contact for customer issues or escalations, ensuring all guests receive a warm, professional experience.
Team Supervision: Lead, support and motivate general assistants; assign duties and monitor standards throughout the day.
Health & Safety: Ensure all procedures are followed; complete daily checks (fire exits, courts, first aid equipment); report and log incidents appropriately.
Administration: Handle cashing up, banking, bookings, and reports for your shift.
Sales & Promotion: Support retail operations, membership sales, events, and promotional activities.
Facilities Standards: Maintain cleanliness, presentation, and readiness of all areas.
Communication: Liaise with the Centre Manager about maintenance, staffing, customer feedback and operational issues.
How to apply: Please send your CV and a covering note explaining which roles you are interested in (full-time or part-time) and why you’d be a great fit to richard@hurlands.com. Include details of your availability and any relevant experience. Applications will be reviewed on a rolling basis — early applications are encouraged.