Here to Help Team Member (Fixed-Term and Casual positions available)

Organisation: Huddersfield Town AFC
Salary: £12.21 per hour
Location: John Smith's Stadium - Huddersfield
Contract type: Fixed Term (Part time)
Closing date: 9 June 2025
Interview date: 23 June 2025
Job Description: Job Description

Post Title
Here to Help Team Member (Fixed-term or Casual positions are available).

Department/Location
Supporter Services, the John Smith’s Stadium.

Reports to
Supporter Services Manager.

Purpose of the Role
To ensure that all supporters, both home and away, who visit the John Smith’s Stadium on Huddersfield Town home match days have a positive experience.

The post holder will provide a friendly welcome and give information to visitors, assisting with a range of enquiries including directions, facilities and tickets, also assisting with any adjustments in accordance with individual needs.

Functional Links
Internal: Other members of the ‘Here to Help’ team.
Supporter Services team.
Ticket Office team.
HTAFC players.
Staff and Managers throughout the organisation.

External: Stadium management team staff.
Catering staff.
Other match day service providers.
HTAFC supporters.
Away supporters.

Key Performance Indicators

• Outstanding customer service evidenced by customer feedback.

• The needs of all supporters are consistently met, to ensure the quality of their experience is wholly positive, regardless of their status as a home or away supporter, and regardless of any protected characteristic as defined in the Equality Act 2010.

Role Specific Responsibilities

• To create a welcoming and friendly match day experience for both home and away supporters.

• To be proactive and positive in all communications with supporters.

• To provide helpful information and advice in relation to turnstiles, directions to seats, toilet facilities (including accessible toilets), and advise supporters on the match day experience.

• To assist the Supporter Services team with birthday celebration packages and the Terrier 7s scheme.

• To ensure that disabled supporters and their companion(s) are given catering kiosk pre-order forms where relevant.
• To assist with distributing ponchos and blankets in case of adverse weather and retrieve after each match for future use.

• To be a friendly face to both home and away supporters and embody and convey the HTAFC values relating to ‘Everything Together’ and encompassing diversity, inclusion, and respect.

• To execute additional tasks as required to meet the changing priorities of the business.

This job description is not intended to be exhaustive, and the post holder is also required to undertake any other duties as may reasonably be required by the Supporter Services Manager, the Huddersfield Town Chief Executive Officer or any other Senior Leader within the Club, commensurate with the level of the post.

Behaviour/Conduct
The post holder is required to:

· Be proactive with workload and interventions.

· Seek to continually develop their skills and knowledge.

· Adopt an organised and structured approach to fulfilling the duties and responsibilities of the role.

· Communicate appropriately at all levels.

· Be flexible to fit the development and growth of the organisation.

· Be flexible in hours of work.

· Be trustworthy and adhere to the Club’s Code of Conduct and Ethics.

· Adhere to protocol and respect confidentiality in all matters, also protecting any data relating to the area of work in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) 2018.

· Consistently demonstrate high standards of behaviour and appearance and encourage the same from others.

· Demonstrate a commitment to safeguarding and promoting the welfare of children and young people.

· Respect others and behave in an inclusive and non-discriminatory manner, taking account of all protected characteristics, as specified in the Equality Act 2010.

Additional Information

CSR and Sustainability:

All employees are required to understand and support the Company's commitment to corporate social responsibility and sustainability initiatives, and to incorporate sustainable practices into daily work activities, as far as reasonably practicable, including responsible resource use, waste reduction, and energy conservation.

The post holder must also consider environmental and social impacts when making business decisions within their scope of responsibility and participate in sustainability training and awareness programmes as required, also representing the Company’s values and commitment to responsible business practices when engaging with external stakeholders.

Safeguarding:

Huddersfield Town Association Football Club (HTAFC) Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

It is anticipated that the role of Here to Help Team Member will involve the supervision of and work with children and young people or vulnerable adults; therefore, the post holder will require an Enhanced Criminal Records Check (CRC) through the Disclosure and Barring Service (DBS) and clearance for work in football by the FA.

Applicants must disclose all previous convictions including spent convictions in accordance with the associated legislation. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provide that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

The post holder will also be required to undergo Safeguarding Training, to be agreed with the Head of Safeguarding.

Equality, Diversity, and Inclusion

Huddersfield Town AFC is a diverse environment in which we respect all characteristics under the Equality Act 2010; we want everyone to feel valued and included within the Club and to be able to achieve their full potential.

We have a zero-tolerance approach to any form of discrimination, and we are committed to the redress of any inequalities by taking positive action where appropriate. All employees are required to support and uphold this zero-tolerance approach and contribute to our ‘Terriers Together’ Equality, Diversity, and Inclusion Strategy.
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Huddersfield Town AFC Vacancy
‘Here to Help’ Team (Seasonal)

Part-time, home match days.
£12.21 per hour.

Our match day ‘Here to Help’ team members are integral to ensuring that both home and away supporters have a positive and enjoyable visit to the John Smith’s Stadium on our match days. First established for the 2018/19 season, this team of dedicated customer-facing assistants has grown and become essential to our match day experience. As we are now planning for the 2025/26 season, we welcome applications from candidates who would like to join this diverse, friendly, and supportive team and help us to continue to develop excellence in our match day activities and services.

We can offer both fixed term and casual employment opportunities in this role. A fixed term position requires a commitment to working every home fixture, whereas a casual engagement would be on an ad hoc basis according to the needs of each fixture. The hours of work would be:

3:00pm kick-off: 11:30am – 3:15pm (3.75 hours).
7:45pm kick-off: 5:00pm – 8:00pm (3 hours).

We are looking for candidates who appreciate the value and importance of outstanding customer service and who would like to be part of creating a friendly and special atmosphere for supporters. No previous experience is required; however, knowledge of the Club combined with excellent communication skills, a friendly and helpful approach to work, and the ability to work in a team are essential to this role. You must be confident to liaise with a diverse range of people in a consistently professional manner, also acting as a positive ambassador for Huddersfield Town AFC.

Applicants are encouraged to review the job description and person specification before applying, as these contain full details of what the role entails, and the specific skills, experience, qualifications, and attributes we are looking for.

We receive a high volume of applications for our vacancies and as such, we encourage you to ensure that your application details how you feel you match our requirements. The volume of applications received prevents us from being able to provide feedback at short-listing stage.

To apply, please create an account in our online application portal and ensure you complete the associated questions in full, giving appropriate examples to support your statements as far as possible.

Please also highlight any factors that you would like us to consider, for example, if you have a disability or health condition that may require us to make reasonable adjustments in accordance with the Equality Act 2010.

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and we expect all staff and other stakeholders to share this commitment. As this role is likely to involve the supervision of and work with children and young people or adults at risk, the successful candidate will require clearance to work in football and an Enhanced Criminal Records Check (CRC) through the Disclosure and Barring Service (DBS).
Applicants must disclose all previous convictions including spent convictions in accordance with the associated legislation. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provide that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they
do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

Equality and Inclusion

Huddersfield Town AFC is committed to promoting a diverse and inclusive community – a place where everyone can be themselves and in which everyone feels valued, included, and supported to achieve their full potential. We offer a range of family-friendly and inclusive employment arrangements, and we have a zero-tolerance approach to any form of discrimination.

We are committed to the redress of any inequalities by taking positive action where appropriate.

We are a Disability Confident Leader and welcome applications from disabled candidates. We are also seeking to diversify our workforce, particularly by gender and ethnicity.

As a Club, we describe our vision as ‘Everything Together’ and our associated values relate to the word ‘Everything’. If your values align with ours, we would love to hear from you.

Further information about the Company and working with us is available from the Careers section of our website:

https://careers.htafc.com/

To apply, please complete the application form in our portal. If you need any assistance and/or would prefer to apply in an alternative format, please contact us by email to jobs@htafc.com

Completed applications must be submitted by 9:00am on Monday 9th June 2025.

Interviews are likely to take place in mid-June 2025.
How to apply: Further information about the Company and working with us is available from the Careers section of our website: https://careers.htafc.com/ To apply, please complete the application form in our portal. If you need any assistance and/or would prefer to apply in an alternative format, please contact us by email to jobs@htafc.com Completed applications must be submitted by 9:00am on Monday 9th June 2025. Interviews are likely to take place in mid-June 2025.