Customer Advisor

Organisation

Hertfordshire Sports Village

Salary

£25,608-£27,956

Location

University of Hertfordshire Sports Village, Hatfield, Herts

Contract type

Permanent (Full time)

Closing date

19 August 2026

Interview date

26 August 2026

Job Description

SBU/Department: University of Hertfordshire Sports Village
FTE: 1.0 (37.5 hours per week) part-time applicants welcome
Duration of Contract: Permanent
Salary: HSV3-4 (£25,608-£27,956) plus performance related pay
Annual Leave: 23 days plus standard public holidays rising to 26 days after 4 years continuous service
Location: Hertfordshire Sports Village, de Havilland Campus, University of Hertfordshire, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9EU

You only get one opportunity to create a first impression, and our team of Customer Advisors create just that. Are you passionate about detail and able to consistently deliver fantastic guest-orientated service? Our vision is to be Hertfordshire’s leading facility and service provider of sports, health, and fitness. To help us achieve our vision, we are looking to recruit a Customer Advisor to enhance our vibrant and welcoming team.

Hertfordshire Sports Village provides extensive sports facilities and services to the local community, students, and staff of the University of Hertfordshire. Proudly named as one of Leisure and Hospitality’s 20 Best Companies to Work For in 2021, Hertfordshire Sports Village is committed to ensuring our staff team are connected and engaged. Welcoming, going the extra mile, leading by example and the ability to consistently exceed expectations are some of the values we look for in our team members. If you share these values and want to make a real difference, we would love to hear from you.

Main duties and responsibilities:
Working as part of the customer service team from our front of house desk, you will keep up to date with business developments in order to give the most full and accurate information to our guests. Our Customer Advisors deal with face to face, telephone and electronic enquiries, so you will be a genuine people’s person and enjoy the satisfaction of helping others and solving problems. The position requires flexibility to work as part of the operational team, including early, late and weekend shifts as well as bank holidays.

Skills and experience required:
We are looking for a candidate who is personable, self-motivated and able to prioritise tasks effectively. You must be able to use your own initiative, be proactive, work well under pressure and be able to work as part of a busy and friendly team. It is desirable to have gained experience within a call centre or customer service environment and can demonstrate examples of applying excellent attention to detail.

Qualifications required:
We are looking for candidates who have a minimum of Math’s & English GCSE level grade c/4 and above, A-Level or equivalent industry specific qualifications in hospitality management is desirable. A high level of written and spoken English is required.

Employee Benefits include:
• A competitive salary with opportunities to progress
• Annual bonus
• Free Gym Membership
• Specific induction and ongoing support, training, development and progression opportunities
• Up to 26 days annual leave per year + 8 Bank Holidays, sick pay & pension scheme
July 2026
• Access to University and Associated College courses
• UNiDays, TOTUM and Galleria discount cards
• Discounted travel on UNO buses
• Regular staff social events
• Exercise ‘Healthy Hour’
• And much more . . .

Equipped with a positive approach, the ability to work hard and with the ongoing professional development we provide, you will have opportunities to progress within your role as well as gain experience in wider areas of the business. Apply today.

We are a committed equal opportunities employer and candidates wishing to work part time or on a role share basis should state this when applying.

To Apply: Apply online or send CV and covering letter to Ian Forbes, Operations Manager on: i.forbes@herts.ac.uk
Contact Details/Informal Enquiries:
For an informal discussion about this post please contact Ian Forbes, Operations Manager on: i.forbes@herts.ac.uk

Closing Date: Wednesday 19 August 2026
Interview Date: Wednesday 26 August 2026
Reference Number: REQ000846

Our vision is to transform lives and UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics. We offer a range of employee benefits including generous annual leave and discounted Sports Village memberships, personal and professional development and family-friendly policies. #GoHerts

Overseas applicants and UK applicants who have lived abroad:
Successful applicants who have lived outside the UK, for 12 months or more (whether continuously or in total), in the last 10 years, will be required to produce a ‘Certificate of Good Character/Conduct’ from each of those countries.

How to apply

https://url.uk.m.mimecastprotect.com/s/adaYCV5X8cGW6Z6UGfrWhE2Rkt?domain=ce0997li.webitrent.com

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