Bookings Administrator (Maternity Cover) Organisation Hertfordshire Sports Village Salary £25,608 to £30,538 Location University of Hertfordshire Sports Village, Hatfield, Herts Contract type Fixed Term (Full time) Closing date 5 July 2026 Job Description FTE: 1.0 (working 37.5 hours per week)Duration of Contract: 12 months fixed term Salary: HSV 3 – 5 £25,608pa to £30,538pa plus performance related pay Annual Leave: 23 days plus standard public holidays Location: de Havilland campus, Hatfield, Hertfordshire Hertfordshire Sports Village provides extensive sports facilities and services to the local community, students and staff of the University of Hertfordshire. Proudly named as one of Leisure and Hospitality’s 20 Best Companies to Work For in 2021, Hertfordshire Sports Village is committed to ensuring our staff team are connected and engaged. Welcoming, going the extra mile, leading by example and the ability to consistently exceed expectations are some of the values we look for in our team members. If you share these values and want to make a real difference in a rewarding and challenging role, we would love to hear from you.Main duties and responsibilitiesWe have an exciting opportunity to work as part of our bookings and events team to help deliver a quality service to our advanced booking clients. The successful candidate will be responsible for a range of administration tasks associated with block bookings, events and conference bookings and group climbing. The main purpose of the role will be to liaise with customers, partners and internal departments to ensure all booking enquiries are dealt with professionally and efficiently, are run smoothly and that a first-class customer experience is provided at all times. The Bookings Administrator will demonstrate a Service Excellence mindset by providing a consistent, efficient, high quality and customer-oriented service to all customers of the Sports Village through implementation of agreed operating procedures and standards, ensuring that the customer is at the heart of every decision. You will also be responsible for credit control and timely invoicing of clients ensuring all relevant details are inputted into our bookings CRM system. Skills and experience requiredWe are looking for a self-motivated individual with good IT skills and excellent interpersonal and written and verbal communication skills. You will have a good understanding of and interest in sports and the industry and typical requirements for customers booking sports facilities/events and excellent customer service skills. You must have the ability to juggle multiple tasks and work under pressure and be able to work on own initiative and as part of a team. You will have experience of working in a customer service environment and administration and telephone handling experience. Proven ability in administration and office procedures and good knowledge and experience of administration processes is essential.Qualifications requiredYou will be educated with a minimum of GCSE’s at grade C/4 or above including Maths and English, or equivalent proven experience. A-level/BTEC National Diploma or equivalent – preferably in a related area is desirable. Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.Internal applicants – please ensure you apply via your employee self-service portal.We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.Benefits Include:Free Gym MembershipUp to 26 days annual leave per year, plus 8 Bank HolidaysAnnual performance related bonusSick pay & pension schemeUnrivalled training and development opportunities UNiDays, TOTUM (formerly NUS Extra) and Galleria discount cardsDiscounted travel on UNO busesStaff social events1 hour a week paid exercise time And much more…We are a committed equal opportunities employer and candidates wishing to work part time or on a role share basis should state this when applying.Contact Details/Informal Enquiries: For an informal discussion about this post please feel free to contact Carla Burkitt, Events, Bookings and Courses Manager by email c.burkitt@herts.ac.ukClosing Date: 05 July 2026Interview Date: 13 and 14 July 2026Reference Number: REQ000794Date advert placed: 15 June 2026Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts How to apply https://ce0997li.webitrent.com/ce0997li_webrecruitment/wrd/run/ETREC179GF.open?WVID=26210100HV&VACANCY_ID=1289485XJC Share X LinkedIn Email